Troubleshooting
Problem
The following error message appears when a CLI command is run while a patch installation is running: "ERROR: can't execute MySQL server has gone away"
Symptom
When installing a patch it is useful to check the output of the CLI command "show system patch install" to check the progress. The above error may temporarily appear instead of the expected output.
Cause
Some patches require the internal Guardium database to be restarted. When the database is turned off, the CLI commands do not work.
If you run CLI commands during this time, you will get the above error.
Resolving The Problem
Simply wait for the database to restart and the CLI commands should again work.
If you notice this issue for an extended period of time, please contact support.
Related Information
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Document Information
Modified date:
16 June 2018
UID
swg22004244