Fixes are available
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
APAR status
Closed as program error.
Error description
If 2 users upload 2 files with the same filename but different content, into 2 CQ records on CQWeb, at almost the same time, it may cause problem. This is because the uploaded file will be firstly placed at the same staging location: <CQ_Install_Dir>\cqweb\cqwebprofile\temp\dfltNode\server1\TeamEA R\cqweb.war So the first file will be overwritten by the 2nd one. When the 2 users save the record, the 1st user will succeed, but the saved file could be wrong. And the file will be removed from the staging folder. So when the 2nd user does the save, he will see error: CRMUD0078E <CQ_Install_Dir>\cqweb\cqwebprofile\temp\dfltNode\server1\TeamEA R\cqweb.war\<filename> does not exist. Details: CRVAP0075E After completion of the 'ServerDeliverChangeContext' operation, not all resources were delivered as requested. CRVSV0187E Record has invalid field values. CRVAP0290E CRMUD0078E <CQ_Install_Dir>\cqweb\cqwebprofile\temp\dfltNode\server1\TeamEA R\cqweb.war\<filename> does not exist. If the 2 users happen to do the save at exactly the same time, they may both succeed. But in one record, the file is wrong.
Local fix
This issue will rarely happen. Workaround is just to save the correct file again into the record. But it might be hard for user to notice the wrong file was saved.
Problem summary
**************************************************************** * USERS AFFECTED: * * ClearQuest Web * **************************************************************** * PROBLEM DESCRIPTION: * * If separate ClearQuest Web users concurrently upload a file * * with the same filename but different content into separate * * CQ records, the wrong file may be saved into the database. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
A fix is available in ClearQuest 8.0.0.17 and 8.0.1.10. Concurrent ClearQuest Web file uploads from different records with the same filename now always saves the correct file into the database.
Temporary fix
Comments
APAR Information
APAR number
PI48782
Reported component name
CLEARQUEST WIN
Reported component ID
5724G3600
Reported release
800
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-09-17
Closed date
2015-12-16
Last modified date
2015-12-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R800 PSY
UP
Document Information
Modified date:
16 December 2015