Troubleshooting
Problem
Fixpack installation can fail with DBI1501E Install failed because the database product installer detected ./installFixPack -p /opt/IBM/db2/V11.1 -I db2inst1 -offline -l /tmp/installation.log -t /tmp/installation.trc installation.log: DB2 Setup log file started at: Sat May 20 00:15:33 2017 BRT ============================================================ Command to be run: "uname". Command to be run: "uname -v". Command to be run: "uname -r". Operating system information: AIX 7.1 Command to be run: "/tmp/universal/db2/aix/install/db2iexec -n -o "/tmp/db2iobUZ7aQ:/tmp/db2iebUZ7aR" db2inst1 "db2instance -list". Command to be run: "/tmp/universal/db2/aix/install/db2iexec -n -o "/tmp/db2io3UZ7aS:/tmp/db2ie3UZ7aT" db2inst1 "cd /;/usr/bin/ksh -c 'LIBPATH= /tmp/universal/db2/aix/install/../bin/db2ALmanager_install -analyzeTargetCodeLevels 129 -sqllibpath /home/db2inst1/sqllib -instance db2inst1 -verbose'". Command to be run: "cd /tmp/universal/db2/aix/install/../install;./db2prereqcheck -l -p -o /tmp/db2prereqcheckOut.log 2>/dev/null 1>/dev/null ". Command to be run: "cd /;/usr/lpp/mmfs/bin/mmsdrquery sdrq_cluster_info sdrq_cluster_name ". Command to be run: "cd /opt/IBM/db2/V11.1/install/; ./db2ls -q -f DSF". Command to be run: "cd /opt/IBM/db2/V11.1/install/; ./db2ls -q -f DSF". Command to be run: "cd /;/opt/IBM/db2/V11.1/bin/db2greg -dump | grep -w TSA | /usr/bin/awk -F"," '{print $3}'". Command to be run: "cd /;/tmp/universal/db2/aix/install/db2cktsa -v install". Command to be run: "cd /opt/IBM/db2/V11.1/install/; ./db2ls -q -f DSF". Command to be run: "cd /opt/IBM/db2/V11.1/install/; ./db2ls -q -f DSF". Command to be run: "cd /;/opt/IBM/db2/V11.1/bin/db2greg -dump | grep -w RSCT | /usr/bin/awk -F"," '{print $3}'". Command to be run: "cd /;/tmp/universal/db2/aix/install/db2cktsa -s install". Command to be run: "cd /;/tmp/universal/db2/aix/install/db2cktsa -s media". Command to be run: "cd /opt/IBM/db2/V11.1/install/; ./db2ls -q -f DSF". Command to be run: "cd /opt/IBM/db2/V11.1/install/; ./db2ls -q -f DSF". Command to be run: "cd /;/opt/IBM/db2/V11.1/bin/db2greg -dump | grep -w GPFS | /usr/bin/awk -F"," '{print $3}'". Command to be run: "cd /;/tmp/universal/db2/aix/install/db2ckgpfs -v install". Command to be run: "/tmp/universal/db2/aix/install/db2iexec -n -o "/tmp/db2ioiqZ7bw:/tmp/db2ieiqZ7bx" db2inst1 "db2instance -restartLightStatus -host cipnpchextcf02.cipnpc-hext.local". Command to be run: "/tmp/universal/db2/aix/install/db2iexec -n -o "/tmp/db2ioAMZ7by:/tmp/db2ieAMZ7bz" db2inst1 "db2instance -list". Command to be run: "grep MEMBER /db2/shared_instance/db2inst1/sqllib_shared/db2nodes.cfg | grep -c cipnpchextcf02 ". Command to be run: "/tmp/universal/db2/aix/install/db2iexec -n -o "/tmp/db2io_YZ7b3:/tmp/db2ie_YZ7b4" db2inst1 "cd /;/usr/bin/ksh -c 'LIBPATH= /tmp/universal/db2/aix/install/../bin/db2ALmanager_install -isinstallvalid 1 -offline -sqllibpath /home/db2inst1/sqllib -instance db2inst1'". DBI1501E Install failed because the database product installer detected a problem while performing an internal operation. ... installation.trc: ... 16175 |||||||||||||||| 1 iPutFileInBuffer 20 -DATA- , STRING = /usr/bin/ksh: /tmp/universal/db2/aix/install/../bin/db2ALmanager_install: not found. ... 16252 ||||||||||||||||| 1 URELogObserver::writeLine 10 -DATA- , STRING = DBI1501E Install failed because the database product installer detected a problem while performing an internal operation.
Symptom
Fixpack Installation fails with the following:
DBI1501E Install failed because the database product installer detected
a problem while performing an internal operation.
Cause
The root user or instance owner is does not have permission to access the installation image.
Resolving The Problem
Check the permission on the fixpack installation image(/tmp/universal). Need to make sure that both root and Instance Owner can access the fixpack installation image.
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Document Information
Modified date:
16 June 2018
UID
swg22003783