Troubleshooting
Problem
When creating OSLC links from an IBM Rational DOORS client to Rational DOORS Web Access, links to module views fail if the client computer is running Microsoft Internet Explorer 10 or earlier.
Environment
Rational DOORS and Rational DOORS Web Access version 9.6.1.7
Rational DOORS client computer is running Internet Explorer version 10 or earlier
Diagnosing The Problem
To reproduce this problem:
- Create two separate Rational DOORS projects (A and B) in two separate databases.
- Configure both projects for OSLC linking to each other.
- Use the Rational DOORS client for Windows to open an object in project A.
- Try to link from the object in project A to a module view in project B through the Rational DOORS Web Access instance for that project B.
Result: The link fails.
Resolving The Problem
To resolve the problem, upgrade Internet Explorer to version 11 or later on the client computer, or create the link in Rational DOORS Web Access for project A to the module view in Rational DOORS Web Access for project B.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General Information","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"9.6.1.7","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21993849