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STAP is yellow in System View if TAP_IP does not resolve

Troubleshooting


Problem

An IBM Security Guardium collector (any version) will show a yellow (not synchronized) status for an STAP on the System View pane of the GUI if the TAP_IP parameter of guard_tap.ini cannot be resolved to a valid IP address by the collector.

Symptom

STAP has yellow status in the collector's GUI.

Cause

Connection issue. The hostname specified in guard_tap.ini does not resolve on the collector.For instance, if the STAP and collector are in different domains, the simple server name may not resolve in the collector's DNS.

Diagnosing The Problem

From CLI on the collector, ping the value used in the TAP_IP line of guard_tap.ini on the database host. Does it resolve to an IP?

Resolving The Problem

Edit guard_tap.ini on the database host.

Change the TAP_IP parameter to the explicit IP address or fully qualified domain name of the database host.

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Guardium Database Activity Monitor","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.0;10.0.1;10.1;8.2;9.0;9.1;9.5","Edition":"All Editions","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21987867

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