Troubleshooting
Problem
Attempts to run getOrderList API in a multi schema or shard enabled environment returns duplicate entries in IBM Sterling Selling and Fulfillment Suite
Symptom
When a transaction shard is shared across multiple colonies, the getOrderList API call returns multiple output of the the same order.
Cause
The Transaction shard may be shared.
Resolving The Problem
All colonies share the Configuration shard, Statistics shard, and Metadata shard. Master shard may or may not be shared across colonies. But they need to have separate Transaction shards. Sharing of transaction shards is unsupported and can lead to unexpected product behavior.
[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF025","label":"Platform Independent"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF034","label":"Windows Mobile"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"All","Edition":"All Editions","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21977306