Troubleshooting
Problem
Attempts to generate shipment invoice generates a charge request without authorization in IBM Sterling Order Management..
Symptom
Sterling generates a CHARGE request even though the order does not contain a valid Authorization ID.
If the shipment invoice is generated before the Authorization request is successfully completed, Sterling generates a charge request and closes the authorization request without getting the authorization id from third party system.
Cause
This is working as designed.
Resolving The Problem
Sterling creates a charge request without an authorization ID if there is an invoice on the system that needs to be charged. This is to avoid delays in settlement and also to support auth-and-settle in one transaction, which many payment gateways support. If the payment gateway does not support it, then you can still perform authorization and a settlement in the collection credit card UE.
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Document Information
Modified date:
16 June 2018
UID
swg21976292