Troubleshooting
Problem
When you attempt to switch from versions in the Datastage Multi-Client Manager, receive the following error: "Problem occured while trying to set the version. No more information available"
Symptom
Open DataStage Multi-Client Manager
Select the version and click Select:
Cause
Either DataStage Clients were not installed in version order or the newest version was installed under a directory which already contained other versions of DataStage Clients.
e.g.
Version 8.7 was installed under:
C:\IBM\InformationServer
Subsequent versions were installed under:
C:\IBM\InformationServer\Datastage8.7
C:\IBM\InformationServer\Datastage9.1
The Multi-Client Manager must look for ClientSwitcherService.exe from the latest client version.
Typically this is under <Installation_Path>\MCM\ClientSwitcherService.exe
Another cause could be that an installation of a new DataStage client version or patch was completed recently.
Diagnosing The Problem
Use below technote in order to set up and collect the MCM trace:
http://www-01.ibm.com/support/docview.wss?uid=swg21689464
From mcm_log.txt error observed was:
**************** MCM Log Start: 2015-06-18 10:23:16 ****************
2015-06-18 10:23:16 INFO : MCM Client version: '9.1.2.0'
2015-06-18 10:23:16 INFO : MCM Client path: 'C:\IBM\InformationServer\Datastage9.1\MCM\MultiClientManager.exe'
2015-06-18 10:23:16 INFO : MCM Client user: 'vikaskum'
2015-06-18 10:23:16 ERROR: The version of the DataStage Multi-Client Manager service (ClientSwitcherService.exe, version 8.7.0.0) differs from the version of this tool (9.1.2.0). Please ensure the correct version of the service is installed and running.
**************** MCM Log End: 2015-06-18 10:23:16 ******************
Resolving The Problem
There are several possible ways to resolve this problem:
1) Un-install all DataStage Clients and re-install in version order, starting with the oldest version, finishing with the newest version.
2) From the Windows Client machine, run Regedit tool and change below Windows registries to point to the ClientSwitcherService.exe of the latest version of DataStage Client installed.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\ASCLCSSrv
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\ASCLCSSrv
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ASCLCSSrv
After that, launch Windows Services tool and restart the DataStage Multi-Client service.
3) Reboot the machine after a new version of DataStage client or patch is installed.
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Document Information
Modified date:
16 June 2018
UID
swg21961326