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Sterling 9.4 Enterprise Edition fails to install

Troubleshooting


Problem

Sterling 9.4 Enterprise Edition fails to install

Symptom

The installation does not proceed.

Cause

A directory /mw/sterling/Foundation/silent5255841294838697077.txt prevents the installation.

Environment

Linux

Diagnosing The Problem

Very shortly after starting install, you might see a failure and cannot tell why.

export JAVA_HOME first.

uhqtster06 [pts/1] # more Install20150601_0808.log
Reading properties
Finished reading properties
Installing to: /mw/sterling/Foundation
Languages: en
Silent file: /mw/sterling/Foundation/silent5255841294838697077.txt
Unpacking: /mw/IBM/SDPShared/files/SMCFS_9.4.0.jar

Resolving The Problem

Directory mw/sterling/Foundation already exists. 
If no other progress after the problem was initially logged, here are the steps to follow:

  1. Remove or rename the current installation directory.
  2. Delete SDPShared directory created by IBM install manager during SSFS 9.2 installation.
  3. Under IBM Installation Manager installation directory, modify installRegistry.xml and installed.xml by deleting entries for  IBM Sterling Selling and Fulfillment Suite.

[{"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Installation","Platform":[{"code":"PF016","label":"Linux"}],"Version":"9.4;9.3","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21958996

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