Troubleshooting
Problem
Follwoing the modification of the file LotusConnections-config.xml in IBM Business Intelligence Connections. In order to Integrate Cognos Workspace with IBM Connections, users are not able to log in to IBM Connections. Reverting all the changes for Cognos in the file resolves the problem. Hence confirmed problem caused by Cognos settings.
Symptom
WebSphere Application Server log Systemout.log on which IBM Connections is deployed shows the following error:
UserInfoInter Icom.ibm.lconn.homepage.web.interceptor.UserInfoInterceptor init
CLFRQ0343I: Home Page service is running with Profiles Directory Service Extension disabled. 000000b6 LTPAServerObj W SECJ0371W:
Validation of the LTPA token failed because the token expired with the
following info: Token expiration Date: Thu Jun 26 13:12:00 IST 2014
Cause
Cognos Documentation below missing detailed information on parameter profiles_directory_service_extension_enabled:
http://www-01.ibm.com/support/knowledgecenter/api/content/SSEP7J_10.2.1/com.ibm.swg.ba.cognos.inst_cr_winux.10.2.1.1.doc/t_updatelotusconnectionsforbi.html#UpdateLotusConnectionsforBI
Environment
Cognos BI 10.2.1 and IBM Connections 4.5
Resolving The Problem
For the parameter profiles_directory_service_extension_enabled in the LotusConnections-config.xml file, set the following values depending on how IBM Connections is set up:
1. Confirm which User directory in IBM Connections is being used. LDAP directory or Profiles directory.
2. If using Profiles as directory, this setting needs to be set to "true".
If using LDAP as directory, this setting needs to be set to "false"
3. Resynchronize all nodes and restart the IBM Connections servers.
You should now be able to log in to IBM Connections and the integration between Cognos Workspace and IBM Connections works too.
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Document Information
Modified date:
15 June 2018
UID
swg21697097