Troubleshooting
Problem
Collecting Data (MustGather) for issues when using the WebSphere® Liberty Administrative Center ("Admin Center") to administer Liberty profile servers, applications, and other resources from a web browser. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time.
Resolving The Problem
- Enable tracing on the target Liberty server:
Open the server.xml file in the root directory of the target server:
<LIBERTY_HOME>/usr/servers/<server>
Where LIBERTY_HOME is the location of the extracted binary or is <AppServer>/wlp if Liberty Profile is installed with WebSphere Application Server Version 8.5
Add the <logging> tag to the server.xml file with the following elements:
<logging traceSpecification=" com.ibm.ws.ui.*=all:com.ibm.ws.collective.*=all"
traceFileName="trace.log"
maxFileSize="20"
maxFiles="10"
traceFormat="BASIC" />
- Stop the server and clear the logs under the following directory:
<LIBERTY_HOME>/usr/servers/<serverName>/logs
- Recreate the problem and collect the information.
- If possible, capture a screen shot of your browser that shows the issue that you are facing.
- Follow directions in MustGather: Read first to open a PMR and to send data to IBM Support.
- Follow instructions to send diagnostic information to IBM Support.
- Send the following data
- The following directory structure:
<LIBERTY_HOME>/usr/servers/<serverName>
- The screen capture showing the issue in the browser.
- A screen capture showing your browser version.
- Output of running the following command:
<LIBERTY_HOME>/bin/productInfo version
- Output of running the following command:
<LIBERTY_HOME>/bin/productInfo featureInfo
Related Information
[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"9.0;8.5.5.9;8.5.5.8;8.5.5.7;8.5.5.6;8.5.5.5;8.5.5.4;8.5.5.3;8.5.5.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
15 June 2018
UID
swg21694956