Troubleshooting
Problem
Unable to login to Guardium appliance GUI because user definitions were not synched from Central Manager
Symptom
When attempting to login to a managed Guardium appliance (Collector or Aggregator) via Guardium GUI, the following message is displayed below the password text box: "The user definitions need to be imported". See attached screen shot below.
Resolving The Problem
The Portal User Sync process, scheduled on the Central Manager, pushes the definition of Users, Security Roles, and Groups to all Managed Units. An encrypted file (export_synch_files.tgz) containing these definitions is scp'd to all registered managed units. An independent process runs on managed units to import these definitions into the managed unit's internal database.
If for some reason, the synch file import process is interrupted, a temporary table (which should have been deleted post-successful synch process completion) may be left behind. If this temporary table is not deleted, it will prevent Portal User Synch process from updating the managed unit's internal database. Hence, the message "The user definitions need to be imported".
To resolve the problem, this temporary table needs to be physically deleted from the managed unit.
Deleting tables manually requires root access. Hence, please contact IBM support and reference this technote in the PMR text.
Related Information
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Document Information
Modified date:
16 June 2018
UID
swg21693431