Troubleshooting
Problem
Attempts to login to IBM Web Call Center 9.3 leads to the error Input does not conform to pattern: context=Cookie value
Symptom
Steps to Reproduce:
- Access the following URL not using browser incognito mode
https://<hostname>/isccs/isccs/login.do
- If no error is displayed, close and reopen the browser and access
the above URL again.
- Click Proceed (unsafe)on Privacy error page.
- Do the same as step 3.
- After step 4, the following error message is displayed:
Input does not conform to pattern: context=Cookie value (Name:__utmz)
72232268.1413789682.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none),
pattern=^[a-zA-Z0-9.!\-\/+=_ :\^]*$, Input=72232268.1413789682.1.1.
utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
User cannot sign in unless clearing the cookie manually.
Diagnosing The Problem
This issue has been experienced when you try to login to CCC in secure (https) mode. Try using the IP address instead of hostname in the URL and check the behavior.
Resolving The Problem
Steps to resolve:
- Update the web.xml in the isccs.war with the below entry.
<context-param>
<param-name>scui-consider-application-cookies-only</param-name>
<param-value>true</param-value>
</context-param>
- Rebuild and redeploy EAR.
[{"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Sterling Call Center","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.3","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
11 February 2020
UID
swg21690990