Troubleshooting
Problem
Fail to Install Optim Performance Manager 5.3.1 on Windows Server 2012 R2 with Application Exception Detals: ZeroGu2: Windows DLL failed to load
Symptom
When running OPM 5.3.1 installation file "IOPM.server.v5.3.1.0.install-on-win64.exe" on Windows Server 2012 R2, user will hit the following Fatal Application Error:
If clicking "Details..." button, user will see the following Application Exception Details:
*********************************************************
ZeroGu2: Windows DLL failed to load
at ZeroGa2.b(DashoA10*..)
at ZeroGa2.b(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.b(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
at com.zerog.ia.installer.Main.main(DashoA10*..)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:94)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:619)
at com.zerog.lax.LAX.launch(DashoA10*..)
at com.zerog.lax.LAX.main(DashoA10*..)
*********************************************************
Resolving The Problem
The installer needs to be executed in Windows 7 compatibility mode with following steps:
1 Right Click on the installer file and select Properties from the Context menu.
2 Click on the Compatibility tab.
3 Under the Compatibility mode section, set the the check box to true for "Run this program in compatibility mode for:"
4 Under the drop down select Windows 7 .
5 Click on OK to apply the compatibility mode.
6 Then run the installer again and proceed normally. The installation will complete successfully.
Was this topic helpful?
Document Information
Modified date:
08 July 2021
UID
swg21690562