APAR status
Closed as program error.
Error description
Tivoli Storage Manager server fails to install with no clear error at the screen. The problem occurs during DB2 part of the installation because DE fails to perform inventory due to escape characters '&' found in the serial number of a disk partition. Tivoli Storage Manager Versions Affected: 6.1 Customer/L2 Diagnostics: - From de_trace.log file : fatalError SAXParseException exception ACUOSI0058E Collector name sdcollector version 1.2.2 failed with the following error: java.lang.RuntimeException: org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference. To verify if you are impacted, run the following command => C:\Program Files\IBM\Common\acsi\bin\wscanhw.cmd > wscanhw.txt or on unix /usr/ibm/common/acsi/bin/wscanhw > wscanhw.txt Check in the wscanhw.txt if you found a disk partition with a "&" character in it's serial number . If you found one, you are impacted by the problem. Initial Impact: Low Additional Keywords: zz61 tsm install wizard cit EMC
Local fix
- Detach the impacted disk partition from the system. - Install the server - Re-attach the disk partition.
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server and * * common reporting users. * **************************************************************** * PROBLEM DESCRIPTION: See error description. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in level 6.1.4. Note that this is subject to * * * * change at the discretion of IBM. * **************************************************************** *
Problem conclusion
The problem has been fixed.
Temporary fix
Comments
APAR Information
APAR number
IC64963
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
61W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-12-07
Closed date
2010-02-15
Last modified date
2010-02-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R61A PSY
UP
R61H PSY
UP
R61L PSY
UP
R61S PSY
UP
R61W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"61W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
15 February 2010