A fix is available
APAR status
Closed as program error.
Error description
A Tivoli Storage Manager server may crash when an offsite reclamation process is unable to mount the input volume. In this case, the input volume fails to be mounted because the volume previously failed to be checked out by a preceeding MOVE DRMEDIA command due a bulk area being full. The server activity log would show : ANR2017I Administrator ADMIN issued command: MOVE DRMEDIA * WHERESTATE=MOUNTABLE TOSTATE=NOTMOUNTABLE APPEND=NO SOURCE=DBBACKUP REMOVE=BULK ... ANR6696I MOVE DRMEDIA: CHECKOUT LIBVOLUME for volume VOL001L3 in library MYLIB starting. ANR8833E CHECKOUT LIBVOLUME: Volume VOL001L3 in library MYLIB is currently being checked in or checked out. ANR6698E MOVE DRMEDIA: CHECKOUT LIBVOLUME for volume VOL001L3 in library MYLIB failed. ... ANR1040I Space reclamation started for volume VOL002L3, storage pool MYCOPYPOOL ... ANR8833E MOUNT REQUEST: Volume VOL001L3 in library MYLIB is currently being checked in or checked out. ANR1401W Mount request denied for volume VOL001L3 - mount failed. The server crashes after the ANR1401W message Customer/L2 Diagnostics: The call stack of the core file produced by a Tivoli Storage Manager 6.1.2 server running on AIX 6.1 will show : (dbx) where pthread_kill(??, ??) at 0x900000000549450 _p_raise(??) at 0x900000000548cc8 raise.raise(??) at 0x90000000002b10c abort() at 0x900000000094544 PsAbortServer(??) at 0x100ac4f20 pkAbort(??) at 0x1000089d8 pkLogicAbort(??, ??, ??, ??) at 0x100008e70 DfTransferBitFile(??, ??, ??, ??, ??, ??, ??, ??) at ... TransferBitFileList(??, ??, ??, ??, ??, ??, ??, ??) at ... BfTransferBitFile(0x6, 0x0, 0x133558f70, 0x0, ... AfHandleOffsiteFile(??, ??, ??, ??, ??, ??, ??, ??) at ... RclmOffsiteVols(??) at 0x10090df5c AfRclmVolumeThread(??) at 0x10090d248 StartThread(??) at 0x1000094a0 (dbx) The dsmserv.err file will show a NULLROW001 error. For example : ANR7838S Server operation terminated. ANR7837S Internal error NULLROW001 detected. ANR7833S Server thread 3 (tid 103) terminated in response to program abort. TSM Versions Affected: TSM 5.4, 5.5 and 6.1 servers on all supported platforms. Additional Keywords: zz61 abend coredump
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users of * * the offsite reclaimation process. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 6.1.3. Note that this is * * subject to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Sun Solaris, Linux and Windows.
Temporary fix
Comments
APAR Information
APAR number
IC63727
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
61A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-10-13
Closed date
2009-10-20
Last modified date
2009-10-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R61A PSY
UP
R61H PSY
UP
R61L PSY
UP
R61S PSY
UP
R61W PSY
UP
R61Z PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"61A","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
20 October 2009