A fix is available
APAR status
Closed as program error.
Error description
It is possible that the Tivoli Storage Manager server can crash when performing NDPM backups under certain conditions. The activity log will report the following message. ANR9999D_1701837819 (ndhist.c:236) Thread<xx>: Unexpected FS type in File History message: xxxxxxxx During the backup, if we encounter an unexpected file system type, a null string is used for the file name. In later processing, this causes the TSM server to crash. The call stack from the dump will look similar to this. ntdll!KiFastSystemCallRet ntdll!ZwWaitForSingleObject+0xc kernel32!WaitForSingleObjectEx+0xac kernel32!WaitForSingleObject+0x12 dsmsvc!rptGenerateDump+0xf9 [c:\build\src\169\tsm550s\extracts\nt\stacktrc.c @ 749] dsmsvc!rptUnhandledExceptionFilter+0x6f [c:\build\src\169\tsm550s\extracts\nt\stacktrc.c @ 388] kernel32!UnhandledExceptionFilter+0x12a msvcr71!_XcptFilter+0x15f msvcr71!_endthreadex+0xb7 msvcr71!_except_handler3+0x61 ntdll!ExecuteHandler2+0x26 ntdll!ExecuteHandler+0x24 ntdll!KiUserExceptionDispatcher+0xe ndmpspi!ndmpFileHistoryAddDir+0x140 [c:\build\src\169\tsm550s\extracts\spi\ndmptsm\ndhist.c @ 247] ndmpspi!ndmp_process_messages+0x288 [c:\build\src\169\tsm550s\extracts\spi\ndmpsdk\ndmpsdk.c @ 416] ndmpspi!ndmpSendRequest+0x149 [c:\build\src\169\tsm550s\extracts\spi\ndmpsdk\ndmpsdk.c @ 539] ndmpspi!v4_ndmpDataGetState+0x3b [c:\build\src\169\tsm550s\extracts\spi\ndmptsm\nddata.c @ 162] ndmpspi!ndmpGetState+0x33 [c:\build\src\169\tsm550s\extracts\spi\ndmptsm\ndsess.c @ 804] ndmpspi!spiStoreSeg+0x448 [c:\build\src\169\tsm550s\extracts\spi\ndmptsm\ndmpspi.c @ 1827] adsmdll!ssStoreNative+0x13b [c:\build\src\169\tsm550s\extracts\ss\ssremote.c @ 3488] Initial Impact: Medium Additional Keywords: crash, abend, Tivoli Storage Manager, NAS, TSM
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users * * using network data management protocol. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 5.5.4 and 6.1.3. Note that this * * is subject to change at the discretion of * * IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Sun Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IC62411
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
55W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-08-10
Closed date
2009-08-21
Last modified date
2011-05-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R55A PSY
UP
R55H PSY
UP
R55L PSY
UP
R55S PSY
UP
R55W PSY
UP
R61A PSY
UP
R61H PSY
UP
R61L PSY
UP
R61S PSY
UP
R61W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"55W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
06 May 2011