APAR status
Closed as program error.
Error description
Enabling the Windows File Server Resource Manager's Quota Management and/or File Screening Management on directories containing TSM HSM for Windows stub files can cause the file server hang on stub recalls. Problem Description: The File Server Resource Manager installs a driver, quota.sys, when activated. On read or write requests, which trigger the recall of TSM HSM for Windows stub files, quota.sys queries the name of the file read or written. This call does never return and hangs up the Windows operating system. There will be no BSOD, but Windows will go asleep. TSM Versions Affected: TSM HSM Client for Windows versions 5.5.1.4, 5.5.1.0, 5.5.0.0, 5.4.2.5, 5.4.2.3, 5.4.2.0, 5.4.0.3, 5.4.0.0 Customer/L2 diagnostics (if applicable): Running the File Server Resource Manager is incompatible with running the TSM HSM for Windows Recall Service. Check if the File Server Resource Manager is active on the system. (Check at Control Panel / Administrative Tools / File Server Resource Manager)
Local fix
Deactivate the FSRM or use a TSM HSM Client for Windows later than 5.5.1.4, or 5.4.2.5, respectively.
Problem summary
**************************************************************** * USERS AFFECTED: TSM HSM for Windows Client Versions * * 5.5.1.4, 5.5.1.0, 5.5.0.0, 5.4.2.5, 5.4.2.3, 5.4.2.0, * * 5.4.0.3, 5.4.0.0, 5.3.5.0, 5.3.4.10, 5.3.4.0 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in the levels later than 5.4.2.3, or later * * than 5.5.1.4. Note that this is subject to * * change at the discretion of IBM. * ****************************************************************
Problem conclusion
The HSM driver has been enhanced. The probability of deadlocks in the File Server Resource Manager driver is reduced.
Temporary fix
See LOCAL FIX
Comments
APAR Information
APAR number
IC59033
Reported component name
TIV HSM FOR WIN
Reported component ID
5698ICNCL
Reported release
540
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2008-11-26
Closed date
2008-11-26
Last modified date
2008-11-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
ithsmdrv
Fix information
Fixed component name
TIV HSM FOR WIN
Fixed component ID
5698ICNCL
Applicable component levels
R540 PSY
UP
R550 PSY
UP
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Document Information
Modified date:
26 November 2008