Collecting data for Sterling Order Management Catalog and Pricing

1. Configure Environment

• Describe the steps to reproduce the problem, if possible please provide the step by step simulation screen shots.
• Set the verbose logs for the problem API.

Here's a video on how to set a verbose trace for an API.

2. Reproduce Problem

• Collect the following details as you reproduce the problem.
• Provide information on the actual and expected behavior with these steps.
• In case some documentation was referred which led to the belief of feature not working as expected, provide reference to the same.
• In case any customization is involved in the flow please provide details for the same.
• All screen shots from simulation.

3. Collect Data

• Gather environment level details:
• Launch the application configurator
• Choose About, Help
• Take a screen print (this screen illustrates all maintenance levels.)
• Collect all files and compress to one file using the PMR number such as; 12345.999.000.zip
• If the compressed file is less than 5M then send via Ecurep e-mail @ sterling_support@ecurep.ibm.com
• If the compressed file is greater than 5M then send via Ecurep FTP
• See the section "Submitting Data to IBM Support" for more details.

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To diagnose or identify a problem, it is sometimes necessary to provide Technical Support with data and information from your system. In addition, Technical Support might also need to provide you with tools or utilities to be used in problem determination. You can submit files using one of following methods to help speed problem diagnosis:

• Service Request (SR)
• E-Mail
• FTP to the Enhanced Customer Data Repository (ECuRep)
• If the compressed file is less than 5M then send via Ecurep e-mail @ sterling_support@ecurep.ibm.com and enter the following in the subject line PMR 12345.999.000.zip
• If the compressed file is greater than 5M then send to Ecurep via FTP