Troubleshooting
Problem
Attempts to run requestCollection API creates multiple charges for a single credit memo invoice and a single tender in IBM Sterling Order Management.
Symptom
Steps to reproduce:
- Create order from console . Line1 with $100 and line2 with $10.
- Execute requestCollection API.
- Cancel line#1 through console.
- Create credit memo for the cancelled amount i.e. $100 through console.
- Execute requestCollection API.
As a result, Instead of creating a charge for -100 , two charges of -90 and -10 are created against the same tender.
Expected : There should be only one charge for -100.
Cause
The flag Allow Refunding of Negative Debits Before sufficient Collection has Occurred is not checked.
Resolving The Problem
Steps to resolve:
- From the tree in the application rules side panel, choose Document Specific - (Document Type) - -Financials - Financial Rules.
- Check the flag Allow Refunding of Negative Debits Before sufficient Collection has Occurred.
[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Distributed Order Management","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.2;9.1;9.0;8.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21673068