APAR status
Closed as program error.
Error description
PROBLEM: When duplicating a Service Request, the Specifications and Assets are not duplicated STEPS TO REPRODUCE: 1. In Service Request application, create a Service Request. Fill in some basic information, like Reported By, Summary, etc. 2. In the section of "Multiple Assets,Locations and CIs", hit "New Row" to add some Assets or Locations or Configuration Items. 3. In the tab of "Specification", fill in Classication field by selecting Classify, and in the section Specification, hit "New Row" to add some attributes. 4. Save the Service Request. 5. Take the action of "Duplicate Service Request". RESULTS: A new Service Request record is generated. Information such as Reported By, Summary are duplicated from the original SR. However, the entries under section "Multiple Assets,Locations and CIs" and the specifications in Specifications tab are not duplicated. EXPECTED RESULTS: A new Service Request record is generated. All information from the original SR, including "Multiple Assets,Locations and CIs" and specifications in Specifications tab should be duplicated as the original SR. PRODUCT VERSION: Maximo Asset Management 7.6.0.9
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * YES * **************************************************************** * PROBLEM DESCRIPTION: * * Duplicated ticket not coping specifications * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Issue fixed in 7.6.0.9 and future releases
Temporary fix
Comments
APAR Information
APAR number
IJ06188
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-05-03
Closed date
2019-03-19
Last modified date
2019-03-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
19 March 2019