APAR status
Closed as program error.
Error description
STEPS TO REPRODUCE: 1. We first need to make sure that the organization settings are in place. Open organizations, PM Options and a site to test with, we will use Bedford for this test. Under the PM Options section in the Generate PM alerts, add the APPR value. Press OK. 2. We now need to set up a PM record as it is needed in reproducing the issue. Create a new PM record, add an asset that is active in our case we used 11400 on the frequency tab, add a frequency of 15 days, and set up alert lead days to 10 with an estimated next due date of your current date. Save and approve the PM record. 3. Now create a new work order in the same site as the PM is created in. Create the new work order and add the same asset that was used on the PM, save the record. Now change the status of the work order to approved, you will see the View PM alert information pop up on screen, press cancel. Change the status of the work order back to wappr. The view pm alert pop up is shown again, press cancel. 4. Change you default insert site to another one, Fleet in this case. Create a new work order and any location, approve the work order, notice that we now get the same view pm alert information pop up on screen when we should not. PRODUCT VERSION: 7.6.0.9
Local fix
One can use a status of HISTORY edit in the organization to get around the pop up in the other site.
Problem summary
**************************************************************** * USERS AFFECTED: * * All users. * **************************************************************** * PROBLEM DESCRIPTION: * * When a user generates a PM Alert for a work order in one * * site, that PM Alert may continue to show up for the user * * during work order status changes, even if the user changes * * their default insert site. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is included in the following package: | Release 7.6.1.0 of Base Services.
Temporary fix
Comments
APAR Information
APAR number
IJ05808
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-04-17
Closed date
2018-06-18
Last modified date
2018-06-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
18 June 2018