APAR status
Closed as program error.
Error description
Image is not showing or error 500 will be thrown when you "View Image" from a record (for example: Asset, Item Master). PROBLEM: "View Image" does not show images stored in an external repository like web server when loading through IMGLIB table using two attributes - IMGURI and ENDPOINTNAME. PERFORMANCE ISSUE: No STEPS TO REPRODUCE: 1. Store an image to a web server For example: http://maximotest.com/images/picture.jpg 2. Create an endpoint to Maximo called IMGURI 3. Insert IMGLIB table record with reference to a record like Asset. Required columns are: IMGLIBID, REFOBJECT, REFOBJECTID, IMAGENAME, MIMETYPE, ROWSTAMP, IMGURI, ENDPOINTNAME Please note that IMGURI must be the full image uri including file name. http://maximotest.com/images/picture.jpg 4. Try to access the image through OSLC and the image will load. For example, http://maximotest.com/maximo/oslc/images/143 143 is the IMGLIBID 5. Go to Asset application and open the record that has reference from step 3. 6. Click "View Image" and image will not show. From developer tools, the response from the request was NullPointerException error 500. Request URL: http://maximotest.com/maximo/recordimage/viewimage_sect_1_1-ri/ 143/picture.jpg?uisessionid=150 CURRENT ERRONEOUS RESULT: Image is not loading. EXPECTED RESULT: Maximo should support load image from endpointname + imguri. ADDITIONAL INFO: ENVIRONMENT (SYSTEM INFO): App Server IBM WebSphere Application Server 8.5.5.11 Version Tivoli's process automation engine 7.6.0.8-IFIX20171129-1521 Build 20170512-0100 DB Build V7608-63 HFDB Build HF7608-09 IBM TPAE Integration Framework 7.6.0.8 Build 20170510-2330 DB Build V7608-43 IBM Maximo Health, Safety and Environment Manager 7.6.1.0-20170303-1124 Build 20170303-1124 DB Build V7610-01 IBM Maximo Asset Management Work Centers 7.6.0.2 Build 20170509-0906 DB Build V7602-57 IBM Maximo Asset Management 7.6.0.8 Build 20170512-0100 DB Build V7604-01 Server OS Windows Server 2012 R2 6.3 Server DB Oracle 12.1 (Oracle Database 12c Enterprise Edition Release 12.1.0.2.0 - 64bit Production With the Partitioning, Automatic Storage Management, OLAP, Advanced Analytics and Real Application Testing options) LOCAL FIX: n/a
Local fix
n/a
Problem summary
**************************************************************** * USERS AFFECTED: * * Users implementing Record Image elements in application * * presentations. * **************************************************************** * PROBLEM DESCRIPTION: * * Record Image elements, in application presentation xml, do * * not correctly display images from the IMGLIB table. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is included in the following package: | Release 7.6.1.0 of Base Services.
Temporary fix
Comments
APAR Information
APAR number
IJ05384
Reported component name
INTEGRATION
Reported component ID
5724R46I1
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-04-02
Closed date
2018-04-12
Last modified date
2018-04-12
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
INTEGRATION
Fixed component ID
5724R46I1
Applicable component levels
R760 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
12 April 2018