APAR status
Closed as program error.
Error description
PROBLEM: In Operator Log (Oil) [PLUSGLOG] on the "Log Entry" tab we have a table column with the DESCRIPTION_LONGDESCRIPTION Attribute on it. The attribute contains rich text and we use a richtextviewer to display it. When using Internet Explorer or Firefox you can see the long description in multiple rows, but when using Chrome only the first row shows the description ( all other rows are blank). PERFORMANCE ISSUE: no STEPS TO REPRODUCE: Add the following to the PLUSGLOG.xml using a text editor. <tablecol dataattribute="description_longdescription" id=" 1484779730056" inputmode="readonly"> <richtextviewer height="80" id="1484779750907" width="350"/> </tablecol> After making the changes the xml will look like this: <table beanclass="psdi.plusg.webclient.beans.plusglog.PlusGLogEntryBean " id="logentry" label="Log Entries" orderby="createdate desc" relationship="PLUSGSHFTLOGENTRY"> <tablebody displayrowsperpage="12" filterable="true" id="logentry_tb"> <tablecol filterable="false" id="logentry_tb1" mxevent="toggledetailstate" mxevent_desc="Show Detail" sortable="false" type="event"/> <tablecol dataattribute="plusgshftlogentryid" id="logentry_tb2" label="Log Entry" menutype="logentry_createacts" sortable="true"> <textbox id="logentry_tb2_1"/> </tablecol> <tablecol dataattribute="location" id="logentry_tb3" sortable="true"> <textbox applink="location,ipc" id="logentry_tb3_1" lookup="locations" menutype="log_locations"/> </tablecol> <tablecol dataattribute="createby" id="logentry_tb5" sortable="true"/> <tablecol dataattribute="createdate" id="logentry_tb6" sortable="true"/> <tablecol dataattribute="eventdate" id="logentry_tb7" sortable="true"/> <tablecol dataattribute="logtype" id="logentry_tb8" lookup="valuelist" sortable="true"/> <tablecol dataattribute="description_longdescription" id="1505762160923" sortable="true"> <richtextviewer height="80" id="1505762169998" width="350"/> </tablecol> <tablecol dataattribute="description" id="logentry_tb9" sortable="true"/> <tablecol dataattribute="carryoverflag" id="logentry_tb10" inputmode="readonly" sortable="true" synchronous="true"/> </tablebody> Goto Operations (Oil) / Operator Log (Oil) application and create a new example record with multiple log entries with text in the details (long description). Once all the entries are done, save the record, exit the record, and then pull the record up again. Scroll down to see the Log Entries and all the details boxes (rich text viewers) will show values when using Firefox or IE. Then do the same in Chrome and the details will only show in the first (top) log entry. The others will all show as being empty. CURRENT ERRONEOUS RESULT: Only the top entry shows the description when using Chrome. EXPECTED RESULT: All entries should show values when using Chrome. ADDITIONAL INFO: ENVIRONMENT (SYSTEM INFO): Client running TPAE 7.608 Build 20170512 Oil and Gas 7.610 Build 20170516
Local fix
na
Problem summary
**************************************************************** * USERS AFFECTED: * * Chrome browser users * **************************************************************** * PROBLEM DESCRIPTION: * * RICH TEXT VIEWER IS NOT PRESENTING PROPERLY IN GOOGLE CHROME * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Fixed in richtextviewer.jsp
Temporary fix
Comments
APAR Information
APAR number
IJ00976
Reported component name
SYSTEM CONFIG
Reported component ID
5724R46S1
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-10-24
Closed date
2018-01-18
Last modified date
2018-01-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SYSTEM CONFIG
Fixed component ID
5724R46S1
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
18 January 2018