A fix is available
APAR status
Closed as program error.
Error description
When running backup systemstate in MS cluster environment, the backup failed. In dsmerror.log, there are following error; 12/09/2013 17:29:30 ANS5250E An unexpected error was encountered. TSM function name : AddFileToRequest TSM function : GetVolumeNameForVolumeMountPoint() for drive 'd:\' returned 0 TSM return code : 109 12/09/2013 17:29:37 ANS5250E An unexpected error was encountered. TSM function name : objEnumAuditFileSub TSM function : GetBestVolumeMatch() for file '\\machinename\d$\program files\bmc software\control-m server\ctm_server\exe\ctmsrv_service.exe ' failed. TSM return code : 105 12/09/2013 17:56:37 ANS1327W The snapshot operation for '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\' failed with error code: 105. 12/09/2013 17:56:37 ANS1228E Sending of object 'machinename\SystemState\NULL\System State\SystemState' failed. 12/09/2013 17:56:37 ANS5056E The specified directory path could not be found. 12/09/2013 18:06:54 ANS1084E No files have previously been backed up for '\machinename\d$\program files\bmc software\control-m server\ctm_server\exe\ctmsrv_service.exe' or the specified file space is invalid for the current operating system. 12/09/2013 18:07:05 ANS1084E No files have previously been backed up for '\\machinename\d$\program files\bmc software\control-m server\ctm_server\exe\ctmsrv_service.exe' or the specified file space is invalid for the current operating system. 12/09/2013 18:08:13 ANS1092W No files matching search criteria were found 12/09/2013 18:08:54 ANS1138E The 'QUERY' command must be followed by a subcommand 12/09/2013 18:09:00 ANS1138E The 'QUERY' command must be followed by a subcommand 12/09/2013 18:09:05 ANS1138E The 'QUERY' command must be followed by a subcommand 12/09/2013 18:09:14 ANS1138E The 'QUERY' command must be followed by a subcommand 12/09/2013 18:10:39 ANS1092W No files matching search criteria were found 12/09/2013 18:25:02 ANS1577I The Windows console event handler received a 'Ctrl-C' console event. 12/09/2013 18:28:03 ANS4199W File 'd:\program files\bmc software\control-m server\ctm_server\exe\ctmsrv_service.exe' is not backed up as part of the system state because cluster disk 'd:' is not accessible. The same error is generated when running backup using Tivoli Storage Manager backup-archive client 6.4.1.0, 6.4.1.1, 6.3.2.0 But there is no above error when using Tivoli Storage Manager backup-archive client 6.3.1. The d$ is shared between two cluster nodes and it belongs to other nodes.
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: The following backup-archive client * * versions are affected on all Windows * * platforms: v6.3.2, v6.4.1, v7.1.0 * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in level 6.4.2 and higher. Note that until * * the fixing level is available, this * * information is subject to change at the * * discretion of IBM * **************************************************************** *
Problem conclusion
In MS Cluster environment System Writer can return file located on witness disk that is not available at moment of the system state backup (volume belongs to other node). In this situation we issue a message that disk is not available and continue processing.
Temporary fix
Comments
APAR Information
APAR number
IC98505
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
64W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-12-27
Closed date
2014-02-25
Last modified date
2014-02-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DSM DSMC DSMCSVC
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R63W PSY
UP
R64W PSY
UP
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"64W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
25 February 2014