Question & Answer
Question
Collecting data for problems with IBM Operational Decision Management Components. Collecting this MustGather information before you contact IBM support helps you understand the problem and save time analyzing the data.
Answer
IBM Operational Decision Manager comprises a set of modules that operate in different environments, and also work together to provide a comprehensive Operational Decision Management system.
Namely the components are:
Properly identifying the component with the problem significantly improves the support team's response time.
In order to diagnose and resolve an issue the Support team needs the following information,
The more accurate and comprehensive the data you provide the more efficient the Support team can be in assisting you.
The following section describes a tool that helps you gathering the information needed with a few clicks.
If your symptoms are specific to one of the following components, follow the instructions in the associated MustGather document:
If your symptoms are specific to one of the following features, follow the instructions in the associated MustGather document:
Once the information is collected, you can submit the diagnostic data to IBM support
Namely the components are:
- Rule Designer (RD)
- Event Designer (ED)
- Insight Designer (ID)
- Rule Execution Server (RES)
- zRule Execution Server for z/OS (zRES)
- Decision Validation Services (DVS)
- Insight Server (IS)
- Decision Center (DC)
- Rule Solution for Office (RSO)
- Build Command (BC)
Properly identifying the component with the problem significantly improves the support team's response time.
What to do first
- Find out whether you are using the latest update of the product:
- use the following document to find the version of ODM components.
- since 7.5 the version number is defined as follow V.R.M.F. Where V is the version number, R is the release number, M is the Modification number and F is the Fix pack number (read more in this document).
- make sure that all modules deployed and used are at the same exact version (V.R.M.F).
- Check the lifecycle information to see if you need to upgrade to a newer release or version.
- Check the ODM detailed system requirements to verify that you are using a supported configuration.
- Check the fix list for corrections already available in updates and newer version of the product or component.
- Install the latest update or upgrade as possible. Find the download you need here.
- Review the logs of the modules being used to find any meaningful error messages and stack traces: the root cause at the end of the stack is usually the most relevant and use the troubleshooting and support section of the documentation to diagnose. See details to retrieve the logs for each module in the section "Collecting components specific information".
- The documentation located in the IBM Documentation.
- Search information related to your specific issue or question in:
- The support site for existing technotes, published APARs (using the error message found in the logs)
- The support site for existing technotes, published APARs (using the error message found in the logs)
- When nothing seems to be helpful to resolve your problem or answer your question, it is time for you to collect the specific information that illustrates your issue and contact IBM Support. Follow the direction according to the component you are using so that the support team receives all the data it needs for a timely resolution.
Collecting data manually
In order to diagnose and resolve an issue the Support team needs the following information,
- The version information for the ODM modules used (V.R.M.F) and also the environment where they are running: Operating System (OS), application server, database, database driver, Eclipse... when applicable
- Log files
- Circumstances: it happened right the first time the feature was used or after a change in the configuration, only with one specific project or all projects...
- Steps to reproduce
- A minimal sample to reproduce (preferably reproduce with a project or sample from the distribution)
The more accurate and comprehensive the data you provide the more efficient the Support team can be in assisting you.
The following section describes a tool that helps you gathering the information needed with a few clicks.
Collecting Components specific information
If your symptoms are specific to one of the following components, follow the instructions in the associated MustGather document:
- Rule Designer (RD)
- Event Designer (ED)
- Rule Execution Server (RES)
- Decision Center (DC)
- zRule Execution Server for z/OS (zRES)
- Build Command (BC)
- Decision Server Insights
- Decision Composer
- ODM on Certified Kubernetes
- ODM on ICP4A
- ODM on Docker
- IBM Automation Digital Worker
- IBM PureApplication System
Collecting Feature specific information
If your symptoms are specific to one of the following features, follow the instructions in the associated MustGather document:
- Synchronization between Rule Designer and Decision Center
- Connectivity issues between Rule Designer and Decision Center or Rule Execution Server
- Rule Designer to Rule Execution Server or Decision Center OIDC connection issue
- Deploying a RuleApp
- Running test suites from Decision Center Business Console
- LDAP configuration in the Business Console
- Migrating from Classic Rule Engine to Decision Engine
- Decision Center migration Ant tasks
- augmenting WebSphere Application Server with Decision Center or Decision Server profile template
- Logging level for Decision Center Business Console on WebSphere Application Server
-
Performance:
- Logging:
- WebSphere
- Oracle Weblogic
- JBoss
- Tomcat
What to do next
Once the information is collected, you can submit the diagnostic data to IBM support
Related Information
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Document Information
Modified date:
31 July 2024
UID
swg21653691