A fix is available
APAR status
Closed as program error.
Error description
Problem Description: TivolI Storage Manager 6.3.4.0 can crash with the following stack on Windows: *** Stack trace for last set context - .thread/.cxr resets it Child-SP RetAddr Call Site 00000000`0d95c560 000007fe`e7c6ca4b adsmdll!OrderInsert+0x74a [c:\build\src\143\srv6.3.4.00\extracts\nt\psmsgnls.c @ 789] 00000000`0d95e760 000007fe`e7c20536 adsmdll!OutGetMsg+0x92b [c:\build\src\143\srv6.3.4.00\extracts\util\outmsg.c @ 833] 00000000`0d95f060 000007fe`e7c22afe adsmdll!StdPutMsg+0x2b6 [c:\build\src\143\srv6.3.4.00\extracts\util\output.c @ 6088] 00000000`0d95f7e0 000007fe`e7d5ca62 adsmdll!outMountMsgf+0x3e [c:\build\src\143\srv6.3.4.00\extracts\util\output.c @ 1256] 00000000`0d95f840 000007fe`e7d6173d adsmdll!CheckPosition+0x122 [c:\build\src\143\srv6.3.4.00\extracts\pvr\pvrntp.c @ 9557] 00000000`0d95f890 000007fe`e7876cbb adsmdll!NtpFlush+0x27d [c:\build\src\143\srv6.3.4.00\extracts\pvr\pvrntp.c @ 3496] 00000000`0d95f8e0 000007fe`e73c6384 adsmdll!AgentThread+0x86b [c:\build\src\143\srv6.3.4.00\extracts\pvr\pvr.c @ 14013] 00000000`0d95f9d0 00000000`6de11d9f adsmdll!startThread+0x124 [c:\build\src\143\srv6.3.4.00\extracts\nt\pkthread.c @ 3017] 00000000`0d95fa10 00000000`6de11e3b msvcr100!endthreadex+0x43 00000000`0d95fa40 00000000`7702652d msvcr100!endthreadex+0xdf 00000000`0d95fa70 00000000`7725c521 kernel32!BaseThreadInitThunk+0xd 00000000`0d95faa0 00000000`00000000 ntdll!RtlUserThreadStart+0x1d No anr9999d message is issued in the activity log On Linux, getcoreinfo.txt reports: #0 0x00000034d4b32d5f in __strlen_sse42 () from /lib64/libc.so.6 #1 0x000000000048f618 in OrderInsert (srcP=0x7f1e8407083e "ANR9011E ", msgNum=9011, severity=4, argP=0x7f1f04336a30, loggingToServer=False) at psmsgnls.c:705 #2 0x0000000000dd51cc in OutGetMsg (msgNum=9011, langP=0x2dacf28, argP=0x7f1f04336a30, msgNotFound=0x7f1f043369ac, returnCached=False) at outmsg.c:831 #3 0x0000000000dba352 in StdPutMsg (msgNum=9011, argP=0x7f1f04336a30, myStream=0x0, msgType=OUTTYPE_MESSAGE, broadcast=160 '\240', enabledReceiverVect=0x0, infoP=0x0, fullMsg=0x0, severity=0) at output.c:6087 #4 0x0000000000dbb9a6 in outMountMsgf (msgNum=8560) at output.c:1249 #5 0x0000000000eb4b49 in CheckPosition (mpP=0x7f1de0096208) at pvrntp.c:9554 #6 0x0000000000eba984 in NtpFlush (args=<value optimized out>) at pvrntp.c:3496 #7 0x00000000009b052c in AgentThread (argP=<value optimized out>) at pvr.c:14013 #8 0x0000000000e5905a in StartThread (startInfoP=0x7f1dbc004db8) at pkthread.c:3372 #9 0x00000034d4e07851 in start_thread () from /lib64/libpthread.so.0 #10 0x00000034d4ae890d in clone () from /lib64/libc.so.6 so it can be seem that error ANR9011E was being written out. Customer/L2 Diagnostics: This is a code bug caused by APAR IC86858 (http://www-01.ibm.com/support/docview.wss?uid=swg1IC86858). The crash will only occur when the problem described by APAR IC86858 happens. This means that there is also some operational problem in the tape environment causing drives to get opened on other systems. There is a link to a document in that APAR text for determining the problem in the environment that is the root cause of the issue. Initial Impact: Medium Additional Keywords: | MDVREGR 6.3.4.000-TIV-TSMALL | IC86858 crash
Local fix
Local Fix: Determine what moved the volume out of the Tivoli Storage Managers control and verify the following: Windows: http://www-01.ibm.com/support/docview.wss?uid=swg21393009 http://pic.dhe.ibm.com/infocenter/tsminfo/v6r3/index.jsp? topic=%2Fcom.ibm.itsm.sta.doc%2Ft_label_overwrite_windows .html Solaris: http://pic.dhe.ibm.com/infocenter/tsminfo/v6r3/index.jsp? topic=%2Fcom.ibm.itsm.sta.doc%2Ft_label_overwrite_solaris .html Linux: http://pic.dhe.ibm.com/infocenter/tsminfo/v6r3/index.jsp? topic=%2Fcom.ibm.itsm.sta.doc%2Ft_label_overwrite_linux .html AIX: Make sure that there is only one device for the tape drive. Either a /dev/rmt or a /dev/mt but not both.
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: See error description. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 6.3.4.200 and 6.3.5. Note that * * this is subject to change at the * * discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IC95148
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
63W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-08-23
Closed date
2013-11-20
Last modified date
2013-11-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R63A PSY
UP
R63H PSY
UP
R63L PSY
UP
R63S PSY
UP
R63W PSY
UP
R63Z PSY
UP
R71A PSY
UP
R71H PSY
UP
R71L PSY
UP
R71S PSY
UP
R71W PSY
UP
R71Z PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"63W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
20 November 2013