APAR status
Closed as program error.
Error description
There is a rare chance that the SHOW DEDUPDELETEINFO command crashes a Tivoli Storage Manager server, the symptom is seen if there are not any deref deletion threads running along with the deref queue thread. If the server is hit by the symptom, the following traceback will be reported (AIX system): Segmentation fault in pkAcquireMutexTracked at 0x1000078a0 ($t1503979) 0x1000078a0 (pkAcquireMutexTracked+0x80) 801c0058 lwz r0,0x58(r28) (dbx) where pkAcquireMutexTracked(??, ??, ??) at 0x1000078a0 bfShowDedupDeleteInfo(??) at 0x10030575c AdmShow(??) at 0x100b90808 AdmCommandLocal(??, ??, ??, ??, ??) at 0x100183360 admCommand(??, ??, ??, ??, ??) at 0x100181d50 SmAdminCommandThread(??) at 0x100891610 StartThread(??) at 0x10001bbe4 _pthread_body(??) at 0x9000000004854f4 Tivoli Storage Manager Versions Affected: all V6 Initial Impact: Low Additional Keywords: ZZ61 ZZ62 ZZ63
Local fix
Do not use the SHOW DEDUPDELETEINFO command while the fix for the symptom is not installed . If the SHOW THREADS command shows a bfDerefQueueThread is present, then the crash will not occur for the SHOW DEDUPDELETEINFO command.
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. * * This problem is currently projected to be * * fixed in levels 6.2.4 and 6.3.3. * * Note that this is subject to change at * * the discretion of IBM. * **************************************************************** * AFFECTED PLATFORMS: AIX, HP-UX, Solaris, Linux, and Windows.
Problem conclusion
The described problem has been resolved.
Temporary fix
Comments
APAR Information
APAR number
IC79957
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
62A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-11-23
Closed date
2011-12-06
Last modified date
2012-01-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R62A PSY
UP
R62H PSY
UP
R62L PSY
UP
R62S PSY
UP
R62W PSY
UP
R63A PSY
UP
R63H PSY
UP
R63L PSY
UP
R63S PSY
UP
R63W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"62A","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2012