Fixes are available
APAR status
Closed as program error.
Error description
The Tivoli Storage Manager server can crash during client backup activity to a sequential storage pool (tape,file). . This is a rare crash that is caused by a resource serialization issue. Heavy mount activity for a node backup often triggers this problem. . Customer/L2 Diagnostics: The following failing callstack can be extracted from the dump file generated by a server exhibiting this problem: . AIX: noname.strcmp() smGetNodeMountCount() CreateBitfile() DoBackInsNormEnhanced() SmNodeSession() HandleNodeSession() DoNodeGeneral() smExecuteSession() psSessionThread() StartThread() . Initial Impact: Medium . Tivoli Storage Manager Versions Affected: All supported Tivoli Storage Manager Servers. . Additional Keywords: ZZ61 ZZ62 TSM CRASH ABEND ABORT SMGETNODEMOUNTCOUNT STRCMP .
Local fix
Sending client backup data to disk storage pools may temporarily prevent this issue. Alternatively, reducing the mount activity required by the node backup may also help prevent this issue.
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in level 5.5.6, 6.1.5.300, and 6.2.4. * * Note that this is subject to change at the * * discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IC78177
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
62A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-08-17
Closed date
2011-08-29
Last modified date
2013-11-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R55A PSY
UP
R55H PSY
UP
R55L PSY
UP
R55S PSY
UP
R55W PSY
UP
R61A PSY
UP
R61H PSY
UP
R61L PSY
UP
R61S PSY
UP
R61W PSY
UP
R62A PSY
UP
R62H PSY
UP
R62L PSY
UP
R62S PSY
UP
R62W PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"62A"}]
Document Information
Modified date:
18 September 2021