Question & Answer
Question
I was working on the user interface/browsing the information center and started seeing browser exceptions like "Could not load" or "Errors on this web page might cause it to work incorrectly"; some parts of the web page are completely blank. Why am I getting these errors and how can I prevent it?
Cause
Information center and enterprise software like Master Data Management Collaboration Server include resources that seldom change, such as CSS files, image files, JavaScript files, and so on. These resources take time to download over the network, which increases the time it takes to load a web page. Browsers cache this information to prevent the need for a round trip. Once a resource is cached, a browser or proxy can refer to the locally cached copy instead of having to download it again on subsequent visits to the web page.
Therefore we can have situation where resources at the Master Data Management Collaboration Server or the information center hosting server might have changed or upgraded but the browser has previous information cached. It is during circumstances like this that we have browser issues as mentioned above. For example:
Web page error details:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0;
.NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR
3.5.30729; InfoPath.1; MS-RTC LM 8)Timestamp: Sat, 6 Oct 2012 04:59:15 UTC
Message: Could not load 'dijit.MenuItem'; last tried
'../dijit/MenuItem.js'
Line: 16
Char: 6218
Code: 0
URI: Product_Center_URL/js/dojo_toolkit/release/dojo/dojo/dojo.js
OR
Answer
For resolution, try the following suggestions (in order):
1. Go to Tools > Options > General Tab from the menu bar and in the middle of the pop up you will see browsing history section. Click delete and it will delete the temporary files and cookies. Then restart your browser and the page should load normally. If the problem persists, move onto step 2.
2. Go to Tools > "Delete Browsing History", make sure "Preserve Favorite website data" is unchecked and while "Temporary internet files" and cookies are checked. Click on delete to delete the cache. Restart the browser and check whether the page starts loading properly. If the problem persists, move onto step 3.
3. Go to Tools > Options > Advanced tab and click on "Restore advanced setting" and restart the browser. This will reset all advanced settings to their default values with which the application and information center has been tested.
4. The final options is to reset all Internet Explorer settings. Go to Tools > Options > Advanced tab and click on "Reset", select "Delete personal settings" and click reset. This will restore all the settings to their default values.
5. If you still have this issue, open a PMR.
Product Synonym
WPC ;MDMCS;MDMPIM;MDM Server for PIM;WebSphere Product Center;InfoSphere MDM Server for PIM;Infosphere Master Data Management Collaboration Server;InfoSphere Master Data Management Server for Product Information Management
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Document Information
Modified date:
16 June 2018
UID
swg21638024