APAR status
Closed as program error.
Error description
An installation process of tsm device driver 6.1.X fails only if windows O/S is 64 bit and old storageagent 6.1 is not removed. This will only occur when upgrading the storage agent or device driver on a 64 bit Windows system. The issue is that the first installation registered the installation location as "C:\Program Files\Tivoli\TSM". But the storage agent is a 32 bit program and the storage agent registered the installation location as "C:\Program Files (x86)\tivoli\TSM" in the windows registry. Therefore the Deployment Engine shows the installation path as C:\Program Files\Tivoli\TSM but the Windows Registry shows the installation path as C:\Program Files (x86)\tivoli\TSM. This causes the installation failure with the device driver. TSM Versions Affected: TSM Server 6.1.X only for 64bit Windows Initial Impact: Low Additional Keywords: storageagent STA dev win windows 2003 2008 ZZ61
Local fix
The workaround is to change the following registry key to point to the 64 bit program's directory: HKEY_LOCAL_MACHINE\SOFTWARE\IBM\ADSM\CurrentVersion Current: C:\Program Files (x86)\Tivoli\TSM\ New: C:\Program Files\Tivoli\TSM\
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager storage agent * * users. * **************************************************************** * PROBLEM DESCRIPTION: See error description. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 6.1.6 and 6.2.3. Note that this is * * * * subject to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: Windows 64 bit.
Temporary fix
Comments
APAR Information
APAR number
IC71632
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
61W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-10-01
Closed date
2010-12-14
Last modified date
2010-12-14
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R61Z PSY
UP
R62Z PSY
UP
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Document Information
Modified date:
14 December 2010