APAR status
Closed as program error.
Error description
When installing storage agent 6.2, 6.3 or 7.1, or upgrading to it, if the install code is located in a path containing the word 'dsmsta', for example: /software/dsmsta it will fail with error: TSM storage agent is running. Installation cannot continue ... In the .xml log it can be seen: ERROR: com.tivoli.dsm.prereq.stagent.StagentRunningCheck.validate(62) : Running storage agent is detected. Installation cannot continue. The same applies for server install and upgrade with words "dsmserv" and "dsmsvc". Tivoli Storage Manager versions affected: Server and Storage Agent 6.2, 6.3 and 7.1 on all supported platforms Initial Impact: Low Additional Keywords: zz71 install upgrade stgagent dsmsta
Local fix
Move install code to a new path not including 'dsmsta' or 'dsmserv' or 'dsmsvc', and repeat the install/upgrade.
Problem summary
**************************************************************** * USERS AFFECTED: * * All Tivoli Storage Manager server users installing V7.1. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in level 7.1.3. Note that this is * * subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Solaris, and Linux.
Temporary fix
Comments
APAR Information
APAR number
IT02927
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
71L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-07-04
Closed date
2014-08-14
Last modified date
2015-01-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R71A PSY
UP
R71H PSY
UP
R71L PSY
UP
R71S PSY
UP
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Document Information
Modified date:
28 January 2015