Question & Answer
Question
If you are having a problem with your Bidirectional Gateway and are unsure what information to include in your PMR follow these instructions.
Answer
AIX
HPUX
Linux
Solaris
AIX
1) Create a directory with the naming scheme below:
xxxxx.bbb.ccc.yyy.zzz
Where,
xxxxx is the PMR number
bbb is the Branch
ccc is the Country code
yyy is a unique name
Example:
cd $NCHOME
mkdir 12345.055.000.SupportFiles-<date>
cd 12345.055.000.SupportFiles-<date>
2) Set your Bidirectional Gateway in Debug mode
IF YOUR Bidirectional Gateway is NOT starting OR dies shortly AFTER starting use this command:
$OMNIHOME/bin/nco_g_objserv_bi -name NCO_GATE --maxlogfilesize -1 --messagelevel debug &
IF YOUR Bidirectional Gateway is running SET the server in debug through the NCO_SQL:
$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO -1;
SET PROPERTY 'MessageLevel' TO 'debug';
GO
3) Recreate your error, then set the Bidirectional Gateway back to default:
$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO 1024;
SET PROPERTY 'MessageLevel' TO 'warn';
GO
4) Gather needed files for support
cd <to directory created for your PMR>
In this example you would "cd $NCHOME/12345.055.000.SupportFiles-<date>"
tar -cvf omnilog.tar -C $OMNIHOME log
tar -cvf omnietc.tar -C $OMNIHOME etc
tar -cvf omnivar.tar -C $OMNIHOME var
cp $NCHOME/etc/omni.dat .
cp $NCHOME/etc/interfaces.aix5 .
cp /etc/hosts .
cp $NCHOME/log/install/ncisetup.log .
cp /etc/pam.conf .
$OMNIHOME/bin/nco_g_objserv_bi -version >nco_g_objserv_bi.txt
$OMNIHOME/bin/nco_id > nco_id.txt
/bin/env >env.txt
/usr/bin/locale >locale.txt
ulimit -a >ulimit.txt
uname -a >uname.txt
ps -ef >ps.txt
vmstat >vmstat.txt
oslevel -r > oslevel.txt
lsattr -El sys0 |grep realmem > sysmem.txt
errpt -a > errorreport.txt
lslpp > suppkgs.txt
lspv > diskvol.txt
5) Prepare the support files for transfer
In this example you would "cd $NCHOME"
tar -cvf 12345.055.000.SupportFiles-<date>.tar 12345.055.000.SupportFiles-<date>
gzip -9 12345.055.000.SupportFiles-<date>.tar
rm -R -f 12345.055.000.SupportFiles-<date>
6) Follow the directions at the link below to submit the files to support
Submit diagnostic MustGather data
HPUX
1) Create a directory with the naming scheme below:
xxxxx.bbb.ccc.yyy.zzz
Where,
xxxxx is the PMR number
bbb is the Branch
ccc is the Country code
yyy is a unique name
Example:
cd $NCHOME
mkdir 12345.055.000.SupportFiles-<date>
cd 12345.055.000.SupportFiles-<date>
2) Set your Bidirectional Gateway in Debug mode
IF YOUR Bidirectional Gateway is NOT starting OR dies shortly AFTER starting use this command:
$OMNIHOME/bin/nco_g_objserv_bi -name NCO_GATE --maxlogfilesize -1 --messagelevel debug &
IF YOUR Bidirectional Gateway is running SET the server in debug through the NCO_SQL:
$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO -1;
SET PROPERTY 'MessageLevel' TO 'debug';
GO
3) Recreate your error, then set the Bidirectional Gateway back to default:
$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO 1024;
SET PROPERTY 'MessageLevel' TO 'warn';
GO
4) Gather needed files for support
cd <to directory created for your PMR>
In this example you would "cd $NCHOME/12345.055.000.SupportFiles-<date>"
tar -cvf omnilog.tar -C $OMNIHOME log
tar -cvf omnietc.tar -C $OMNIHOME etc
tar -cvf omnivar.tar -C $OMNIHOME var
cp $NCHOME/etc/omni.dat .
cp $NCHOME/etc/interfaces.hpux11 .
cp $NCHOME/etc/interfaces.java .
cp /etc/hosts .
cp $NCHOME/log/install/ncisetup.log .
cp /etc/pam.conf .
cp /etc/nsswitch.* .
$OMNIHOME/bin/nco_g_objserv_bi -version >nco_g_objserv_bi.txt
$OMNIHOME/bin/nco_id > nco_id.txt
/bin/env >env.txt
/usr/bin/locale >locale.txt
ulimit -a >ulimit.txt
uname -a >uname.txt
ps -ef >ps.txt
vmstat >vmstat.txt
5) Prepare the support files for transfer
In this example you would "cd $NCHOME"
tar -cvf 12345.055.000.SupportFiles-<date>.tar 12345.055.000.SupportFiles-<date>
gzip -9 12345.055.000.SupportFiles-<date>.tar
rm -R -f 12345.055.000.SupportFiles-<date>
6) Follow the directions at the link below to submit the files to support
Submit diagnostic MustGather data
Linux
1) Create a directory with the naming scheme below:
xxxxx.bbb.ccc.yyy.zzz
Where,
xxxxx is the PMR number
bbb is the Branch
ccc is the Country code
yyy is a unique name
Example:
cd $NCHOME
mkdir 12345.055.000.SupportFiles-<date>
cd 12345.055.000.SupportFiles-<date>
2) Set your Bidirectional Gateway in Debug mode
IF YOUR Bidirectional Gateway is NOT starting OR dies shortly AFTER starting use this command:
$OMNIHOME/bin/nco_g_objserv_bi -name NCO_GATE -usepamauth TRUE -messagelevel debug -maxlogfilesize -1 &
IF YOUR Bidirectional Gateway is running SET the server in debug through the NCO_SQL:
$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO -1;
SET PROPERTY 'MessageLevel' TO 'debug';
GO
3) Recreate your error, then set the Bidirectional Gateway back to default:
$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO 1024;
SET PROPERTY 'MessageLevel' TO 'warn';
GO
4) Gather needed files for support
cd <to directory created for your PMR>
In this example you would "cd $NCHOME/12345.055.000.SupportFiles-<date>"
tar -cvf pam.d.tar -C /etc pam.d
tar -cvf omnilog.tar -C $OMNIHOME log
tar -cvf omnietc.tar -C $OMNIHOME etc
tar -cvf omnivar.tar -C $OMNIHOME var
cp $NCHOME/etc/omni.dat .
cp $NCHOME/etc/interfaces.linux2x86 .
cp /etc/hosts .
cp /etc/nsswitch.conf .
cp $NCHOME/log/install/ncisetup.log .
cp /etc/redhat-release .
$OMNIHOME/bin/nco_g_objserv_bi -version >nco_g_objserv_bi.txt
$OMNIHOME/bin/nco_id > nco_id.txt
/bin/env >env.txt
/usr/bin/locale >locale.txt
ulimit -a >ulimit.txt
5) Prepare the support files for transfer
In this example you would "cd $NCHOME"
tar -cvf 12345.055.000.SupportFiles-<date>.tar 12345.055.000.SupportFiles-<date>
gzip -9 12345.055.000.SupportFiles-<date>.tar
rm -R -f 12345.055.000.SupportFiles-<date>
6) Follow the directions at the link below to submit the files to support
Submit diagnostic MustGather data
Solaris
1) Create a directory with the naming scheme below:
xxxxx.bbb.ccc.yyy.zzz
Where,
xxxxx is the PMR number
bbb is the Branch
ccc is the Country code
yyy is a unique name
Example:
cd $NCHOME
mkdir 12345.055.000.SupportFiles-<date>
cd 12345.055.000.SupportFiles-<date>
2) Set your Bidirectional Gateway in Debug mode
IF YOUR Bidirectional Gateway is NOT starting OR dies shortly AFTER starting use this command:
$OMNIHOME/bin/nco_g_objserv_bi -name NCO_GATE --maxlogfilesize -1 --messagelevel debug &
IF YOUR Bidirectional Gateway is running SET the server in debug through the NCO_SQL:
$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO -1;
SET PROPERTY 'MessageLevel' TO 'debug';
GO
3) Recreate your error, then set the Bidirectional Gateway back to default:
$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO 1024;
SET PROPERTY 'MessageLevel' TO 'warn';
GO
4) Gather needed files for support
cd <to directory created for your PMR>
In this example you would "cd $NCHOME/12345.055.000.SupportFiles-<date>"
tar -cvf omnilog.tar -C $OMNIHOME log
tar -cvf omnietc.tar -C $OMNIHOME etc
tar -cvf omnivar.tar -C $OMNIHOME var
cp $NCHOME/etc/omni.dat .
cp $NCHOME/etc/interfaces.solaris2 .
cp /etc/hosts .
cp /etc/nsswitch.conf .
cp $NCHOME/log/install/ncisetup.log .
cp /etc/pam.conf .
$OMNIHOME/bin/nco_g_objserv_bi -version >nco_g_objserv_bi.txt
$OMNIHOME/bin/nco_id > nco_id.txt
/bin/env >env.txt
/usr/bin/locale >locale.txt
ulimit -a >ulimit.txt
uname -a >uname.txt
ps -efly >ps.txt
prstat -T 1 1 >prstat.txt
prtdiag >prtdiag.txt
5) Prepare the support files for transfer
In this example you would "cd $NCHOME"
tar -cvf 12345.055.000.supportFiles-<date>.tar 12345.055.000.supportFiles-<date>
gzip -9 12345.055.000.supportFiles-<date>.tar
rm -R -f 12345.055.000.supportFiles-<date>
6) Follow the directions at the link below to submit the files to support
Submit diagnostic MustGather data
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Document Information
Modified date:
17 June 2018
UID
swg21634384