APAR status
Closed as program error.
Error description
PROBLEM: Users can not open attachments in Maximo 7.6.1 using Internet Explorer 11. They can open attachments using Edge, Chrome and Firefox. The issue is intermittent, sometimes the attachment link will open the document and other times the document will not open. When opening the attachment with IE 11, a second browser tab opens as expected but we see this: http://maximo/maximo/webclient/skins/skins-20190523-1640/iot18/i mages/null Error in log: [5/30/19 17:09:41:186 CDT] 00000164 filter E com.ibm.ws.webcontainer.filter.FilterInstanceWrapper doFilter SRVE8109W: Uncaught exception thrown by filter HttpMaxAgeFilter: java.io.FileNotFoundException: SRVE0190E: File not found: /webclient/skins/skins-20190523-1640/iot18/images/null PERFORMANCE ISSUE: No. STEPS TO REPRODUCE: Try to open an attachment using IE11. CURRENT ERRONEOUS RESULT: When opening the attachment with IE 11, a second browser tab opens as expected but we see this: http://maximo/maximo/webclient/skins/skins-20190523-1640/iot18/i mages/null EXPECTED RESULT: When opening the attachment with IE 11 the file should be opened successfully. ENVIRONMENT (SYSTEM INFO) Tivoli's process automation engine 7.6.1.0
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IE11 users * **************************************************************** * PROBLEM DESCRIPTION: * * GETTING /NULL ERROR WHEN OPENING ATTACHMENTS USING IE11 * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Fixed in library.js
Temporary fix
Comments
APAR Information
APAR number
IJ17392
Reported component name
SYSTEM CONFIG
Reported component ID
5724R46S1
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-07-03
Closed date
2019-07-15
Last modified date
2019-07-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SYSTEM CONFIG
Fixed component ID
5724R46S1
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
15 July 2019