APAR status
Closed as program error.
Error description
Application ============ Email listener and SR Steps to reproduce =================== 1. Setup Email Lisntner in Maximo 2. Go to Email client - Gmail or Outlook or Notes -->compose a new mail with multiple text with line break. With Italic, coloured, bold and underlined 3. Send a mail to Maximo to create SR 4. SR should get created in Maximo RESULTS / PROBLEM ================== When you check the text in SR.DESCRIPTION_LONGDESCRIPTION against the SR created in Maximo. It doesn't contain the line break and not identical to the mail sent to Maximo. Expected Results ================ The text in SR should be identical to the mail sent to Maximo and should contain line break. Product Version =============== ICD7604 + TPAE 7.6.0.9-IFIX20181030-1821
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Users who use ticketing app records where the long * * description is populated by the email listener. * **************************************************************** * PROBLEM DESCRIPTION: * * In multipart / alternative emails where there is both a * * plain text and html version of the message body, the * * listener code was only taking the plain text part resulting * * in a loss of rich text formatting in the ticket long * * description. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
This is fixed in code. The fix for this APAR is contained in the following maintenance package: | release\fix pack | Interim Fix for Release 7.6.1.2 Product
Temporary fix
Comments
APAR Information
APAR number
IJ15470
Reported component name
SYSTEM CONFIG
Reported component ID
5724R46S1
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-04-12
Closed date
2020-02-07
Last modified date
2020-02-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SYSTEM CONFIG
Fixed component ID
5724R46S1
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
07 February 2020