APAR status
Closed as program error.
Error description
The customer is using the set India time zone (Asia/Calcutta) within the Maximo core environment. When trying to close Work Orders that are completed (from either Maximo core or mobile) he is being able to do this, however the Start Time and Finish Time are still not converted to the client's server time, the values are still in the user's time zone within the database which will lead into incorrect transaction details. Additionally, as informed, the StartDateTime and FinishDateTime are updated correctly with converted time details. The customer is using the set India time zone (Asia/Calcutta) within the Maximo core environment. When trying to close Work Orders that are completed (from either Maximo core or mobile) he is being able to do this, however the Start Time and Finish Time are still not converted to the client's server time, the values are still in the user's time zone within the database which will lead into incorrect transaction details. Additionally, as informed, the StartDateTime and FinishDateTime are updated correctly with converted time details. STEPS TO REPRODUCE: 1.Login as wilson/wilson 2.Open the user's Default Information and set the timezone to something ahead of the server's timezone (e.g. if the server / workstation timezone is US/Eastern GMT -5, then choose something like Africa/Casablanca GMT +0) 3.Log out and then log back in. 4.Go to the Work Order Tracking application. 5.Create a new Work Order. Note the WONum (e.g. 1212) 6.Add a GL Account 7.Change the status to INPRG. 8.Start the timer on the Work Order. See the following instructions to set up the timer on Work Order: https://www-01.ibm.com/support/docview.wss?uid=swg21639503 9.After a couple minutes, stop the timer on the Work Order. 10.Try to close or complete the Work Order. You will get the following error: BMXAA4494E - Actual start and finish dates must be in the past. To continue, specify a past date or wait until work is actually started or finished. RESULTS: The client was able to close the Work Order(s) in a time zone earlier than server time after they have applied the local fix, however, now he raised the issue that the Start Time and Finish Time are not converted to the server time. EXPECTED RESULTS: The client should be able to have the Start Time and Finish Time automatically converted to the server time. REPORTED IN VERSION: Maximo Asset Management 7.6.1.0
Local fix
This behavior can be overcome by setting the maxvar USECLIENTTIMEZONE to 1. This will require a backend update statement and will require the MXServer to be restarted: update maxvars set varvalue =1 where varname ='USECLIENTTIMEZONE'
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO * **************************************************************** * PROBLEM DESCRIPTION: * * UNABLE TO CLOSE OR COMPLETE A WO IN A TIMEZONE AHEAD OF THE * * SERVER TIMEZONE * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance package: | release\fix pack | Interim Fix for Release 7.6.1.1 Product
Temporary fix
Comments
APAR Information
APAR number
IJ14583
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-03-12
Closed date
2019-03-21
Last modified date
2019-03-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
21 March 2019