APAR status
Closed as program error.
Error description
Error when duplicating KPI Error states "Person Does Not Exist" in Maximo 7.6 PROBLEM : You may get an error "The person does not exist or is not active" if you go to KPI Manager to duplicate a record logged in as an user whose USERID does not match the PERSONID associated with it. STEPS TO REPLICATE : 1- Open Maximo as maxadmin 2- Create a new user to test this scenario as below USERID should be TEST User name can be set to any value / Choose your own password PERSONID shoud NOT match the USERID. (When Maximo prompts you to create a new person called TEST, click NO, and create your own person record, with a different name, such as TESTPERSON) 3- Ensure that user belongs to MAXADMIN group and that there is a valid person record associated with this user, but NOT matching the userid. 4- Log out Maximo and log back in with the new user 5- Go to KPI Manager app 6- Search for any existing KPI 7- Click on Select Action > Duplicate KPI. You will get an error message like : BMXAA3097E - The person does not exist or is not active CURRENT ERRONEOUS RESULT: You get an error "The person does not exist or is not active" if you go to KPI Manager to duplicate a record EXPECTED RESULT: You do not get any errors if you go to KPI Manager to duplicate a record ENVIRONMENT (SYSTEM INFO): Tivoli's process automation engine 7.6.0.9-IFIX20180522-0831 Build 20171127-0100 DB Build V7609-45 HFDB Build HF7609-04
Local fix
NA
Problem summary
**************************************************************** * USERS AFFECTED: * * N/A * **************************************************************** * PROBLEM DESCRIPTION: * * ERROR WHEN DUPLICATING KPI ERROR STATES "PERSON DOES NOT * * EXIST"IN MAXIMO 7.6 * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Fixed in KPI.java
Temporary fix
Comments
APAR Information
APAR number
IJ10676
Reported component name
MAXIMO KPIS
Reported component ID
5724R46K1
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-10-22
Closed date
2018-11-01
Last modified date
2018-11-01
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO KPIS
Fixed component ID
5724R46K1
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
01 November 2018