APAR status
Closed as program error.
Error description
DESCRIPTION: When User applies a Job Plan or Labor to a Work Order, an error is presented: "BMXAA4214E - An unknown error has occurred." STEPS TO REPRODUCE: Scenario 1: ----------- -Log in to maxdemo instance -Go To Work Orders | Work Order Tracking -Common Actions | New Work Order -On the Plans tab | Labor tab | click the New Row button -In the Labor field enter "liberi" and tab out *System Message appears: ""BMXAA4214E - An unknown error has occurred." Scenario 2: ----------- -Go To Planning | Job Plans -Common Actions | New Job Plan -In the Job Plan field enter "JP-1" -In the Job Plan Tasks section click the New Row button -In the Task 10 Description field enter "Task One' -On the Labor tab | Task field | Select Value | click 10 -In the Labor field enter "liberi" and tab out -Save the record -Common Actions | Change Status -In the New Status field use the drop-down arrow and click Active -Click OK -Go To Preventive Maintenance | Preventive Maintenance -Common Actions | New PM -In the Asset field | Detail Menu | Select Value -Click any value, such as 11430 -In the Job Plan field enter "jp-1" and tab out -On the Frequency tab | Frequency field | enter 1 -In the Estimated Next Due Date field click the Select Date button -Click today's date -Save the record -Common Actions | Change Status -In the New Status field use the drop-down arrow and click Active -Click OK -More Actions | Generate Work Orders -Click OK *System Message appears: "BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error is thrown. com/ibm/tivoli/maximo/skd/SchedulerLicenses.isSchedulerEnabled() Z" Scenario 3: ----------- -Create a Job Plan using previous steps -Go To Work Orders | Work Order Tracking -Common Actions | New Work Order -In the Job Plan field enter "jp-1" and tab out -Save the record *System Message appears: "BMXAA4214E - An unknown error has occurred." RESULTS: Error message is presented in above scenarios EXPECTED RESULTS: No error messages are presented in the above scenarios PRODUCT VERSION: Tivoli's process automation engine 7.6.0.9-IFIX20180314-1711
Local fix
n/a
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO users on system with Utilities * **************************************************************** * PROBLEM DESCRIPTION: * * When saving planned labor in work order tracking under * * certain scenarios or when job plans are applied with a * * similar sequence of potential planned labor transactions via * * PM work order generation or by manual entry of the job plan * * on a work order, the following error is encountered: * * * * BMXAA4214E - An unknown error has occurred. Please contact * * your system administrator for assistance. Gather the logs * * from the <HOME> directory and determine where and why the * * error is thrown. * * null * **************************************************************** * RECOMMENDATION: * **************************************************************** When saving planned labor in Work Order Tracking under certain scenarios as outlined below in scenarios a and b the following error is encountered: BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error is thrown. null STEPS TO REPRODUCE: ----------- 1 Log in to maxdemo instance 2 Go To Work Orders | Work Order Tracking 3 Common Actions | New Work Order 4 On the Plans tab | Labor tab execute the following scenarios: a. Concurrent Labor Record Entry for the Same Task: If you create a planned labor record and specify a craft first, and then create a second planned labor record and specify a crew (both entries are associated with the same task), and then save the work order, the error message above will display.  b. Craft before Crew for the Same Task with Saves Between: If you create a planned labor record and specify a craft first and save, then the record saves without error. If you attempt to create a second planned labor record and list a crew and save, then the error message above will display.  c. Crew before Craft for the Same Task with Saves Between: If you create a planned labor record and specify a crew first and save, then the record saves without error. If you attempt to create a second planned labor record and list a craft and save, then again the record will save without error.  d. Different Tasks Crew or Craft First: The record will save without error as long as the planned labor record with a crew and the planned labor record with a craft are associated with different tasks regardless of which field is populated first.  The problem is also encountered when job plans having planned labor that will result in the same problematic scenarios are applied to a work order via PM work order generation or by manual entry of the job plan on a work order.
Problem conclusion
The fix for this APAR is contained in the following maintenance package: | release\fix pack\interim fix for Release 7.6.1.1
Temporary fix
Comments
APAR Information
APAR number
IJ09051
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-09-10
Closed date
2018-10-09
Last modified date
2018-10-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
09 October 2018