APAR status
Closed as program error.
Error description
IBM Spectrum Protect plus backup job can go into a loop when there are problems creating the snapshot for a vm. In the job log, you will see the problem vm backup start as follows but it will not complete DETAIL,1571801441366,Tue 22 Oct 2019 23:30:41 EDT,2,CTGGA0576, Initializing backup of vm: YOURVM(host: vsnap1.company.com) . DETAIL,1571801713087,Tue 22 Oct 2019 23:35:13 EDT,2,CTGGA0671, Backing up VM (YOURVM) from remote proxy (IP: 1.2.3.4 Host name: vsnap1.company.com) . Then in the job log you will see the following message loop hundreds of times: INFO1.5718VMs Queued(0) Active(1) Completed(452)2E+12Wed 23 Oct 2019 03:34:45 EDT2CTGGA2025Job progress: INFO1.57182E+12Wed 23 Oct 2019 03:34:45 EDT2CTGGA2346Active streamsfor vSnap Vsnap1: 1 The vmware.log of the problem vm may not show any current activity after snapshot creation starts. IBM Spectrum Protect Plus Versions Affected: 10.1.4 Customer/L2 Diagnostics (If Applicable) N/A Initial Impact: MEDIUM Additional Keywords: TS002912930 snapshot hung loop hang
Local fix
To clear the looping condition try the following in order . 1)Cancel the problem backup job that is looping in the Server UI If 1) does not work then try 2) Stop/start the virgo service on the problem Vsnap
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.3 and 10.1.4 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus 10.1.5. Note * * that this is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
This problem has been fixed so that after encountering condition of no response from VMware for creating snapshot, the new behavior is to timeout after one hour and end the backup as failed.
Temporary fix
Comments
APAR Information
APAR number
IT30728
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A14
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-10-29
Closed date
2019-11-11
Last modified date
2022-05-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A14","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024