APAR status
Closed as program error.
Error description
When the Microsoft Windows Hyper-V service has a problem, it can cause the following errors as seen in the job log: Backup (vm: MYVM) failed. Error: Failed to convert Snapshot CTGGA1873,delete snapshot failed CTGGA0076,Unprotected vm: MYVM. Last error: [Failed to convert Snapshot] The following has also been seen in the job log: Backup (vm: MYVM) failed. Error: null Versions affected: 10.1.X Keywords: TS002720108
Local fix
Restarting the VMMS (Hyper-V Virtual Machine Management) service has shown to resolve this problem.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.4 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level * * 10.1.4.277 and 10.1.5. Note that this is subject to change * * at the discretion of IBM. * ****************************************************************
Problem conclusion
Some changes were made to the Hyper-V backup job to add some more error handling and checking when failing to convert a snapshot to a reference point.
Temporary fix
Comments
APAR Information
APAR number
IT30683
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A14
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-10-23
Closed date
2019-12-04
Last modified date
2019-12-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A14","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024