APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus for Exchange stores the mailbox history information in the output.json of backup job. When IBM Spectrum Protect Plus backups a database with large numbers of mailboxes inside, the mailbox history information will be very large and that will cause the output.json become very large. The IBM Spectrum Protect Plus host agent/server cannot handle the large output.json file and the output.json will not be copied to IBM Spectrum Protect Plus server side after backup job done. Versions affected: IBM Spectrum Protect Plus V10.1.4 Platforms affected: All Windows Initial Impact: Medium Additional Keywords: Exchange agent, SPP
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.4 * **************************************************************** * PROBLEM DESCRIPTION: * * see error description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus 10.1.5. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
In the original IBM Spectrum Protect Plus Exchange agent logic, we store the mailbox history in the output.json of backup job. It made the output.json very big. But a big json file will cause hang or exception in IBM Spectrum Protect Plus side. As the fix, we removed the mailbox history from output.json of backup and store it to a individual file on vsnap volume.
Temporary fix
Comments
APAR Information
APAR number
IT30442
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A14
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-09-30
Closed date
2019-10-16
Last modified date
2019-11-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A14","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024