A fix is available
APAR status
Closed as program error.
Error description
After the restore the APIGW has lost connection to APIC and got no updates of new published services. It was possible to publish a service and no errors was shown in APIC but the gateway didn't get this information of the new published service. If the service is called - this in the gateway logs: 100317.713Z [apiconnect][0x88c00002][apigw][error] source-https(apiconnect_https_9443): tid(225)[x.x.x.x]: The request URL '...' is not routed to any API collection... In the gateway logs also a connection error could be found: 20190731T135801.183Z [apiconnect][0x88e000de][apic-gw-service][error] apic-gw-service(default): tid(325): Unable to obtain access token from ... 20190731T135801.186Z [apiconnect][0x88e00182][apic-gw-service][error] apic-gw-service(default): tid(325): Unable to build snapshot file list, therefore unable to update user registry. Error: StatusCodeError: 401 - {"status":401,"message":["Unauthorized"]}.. 20190731T135801.186Z [apiconnect][0x88e00127][apic-gw-service][error] apic-gw-service(default): tid(325): Stack trace for previous error: Reloading all Gateways (scaling statefulset to 0; waiting to going down of all gateway pods and then back to 3 again) - recovers from this error and the gateway is working as expected again.
Local fix
Problem summary
Fix makes sure services are synchronized after a restore.
Problem conclusion
Fix is available in 2018.4.1.8 For a list of the latest fix packs available, please see: http://www-01.ibm.com/support/docview.wss?uid=swg21237631
Temporary fix
Comments
APAR Information
APAR number
IT29947
Reported component name
DATAPOWER
Reported component ID
DP1234567
Reported release
18X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-08-08
Closed date
2019-10-11
Last modified date
2019-10-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
DATAPOWER
Fixed component ID
DP1234567
Applicable component levels
R18X PSY
UP
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateways"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"18X"}]
Document Information
Modified date:
28 September 2021