APAR status
Closed as program error.
Error description
SPP Exchange Agent fails to backup a database that is stored on a volume that is a mount point because the actual volume is not included in snapshot set. During the VSS snapshot operation, VSS relies on the agent to pass a valid volume name. The mount point name of the folder may be different than the actual volume name. Platforms affected: Windows x64 Initial Impact: Medium
Local fix
Place or move the Exchange database files to a directory path that does not contain mountpoints.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.3 * **************************************************************** * PROBLEM DESCRIPTION: * * Backup Exchange database from volume mount point failed. * * It's because we wrong logic to get the volume drive letter * * for volume mount point. So when created VSS snapshot, it * * failed. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level * * 10.1.4. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
Get the volume name for the target volume and use volume name in creating VSS snapshot.
Temporary fix
Comments
APAR Information
APAR number
IT28652
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A13
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-04-03
Closed date
2019-04-15
Last modified date
2019-04-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A13","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024