APAR status
Closed as program error.
Error description
Although all SQL database files are transferred successfully, SQL backup may set the completed databases as failed due to the exception caused by inter-threads message communication. The partial failure case and error handling are not implemented properly. Job log shows: INFO,<JobID>,<timestamp>,2,[sqlserver.domain] Data transfer from [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy100\MSSQL11.MSSQL SERVER\MSSQL\DATA\SQLDB_data.mdf] to [c:\ProgramData\SPP\mnt\SPPB_spp_1000_2000_1600ABC3300\sql00_sql db_1540900448560\SQLDB_data.mdf] is done max parallel streams [5] the total data transferred: [700.06]GB estimated total size: [700.06]GB transfer time: [15h:32m:20s] throughput[15.29]MB/s INFO,<JobID>,<timestamp>,2,[sqlserver.domain] Total data transferred is [7.20]TB total time [60h:50m:05s] throughput [40.72]MB/s INFO,<JobID>,<timestamp>,2,[sqlserver.domain] Backup application files end INFO,<JobID>,<timestamp>,2,[sqlserver.domain] Deleting snapshot INFO,<JobID>,<timestamp>,2,[sqlserver.domain] VSS backup complete ERROR,<JobID>,<timestamp>,2,[sqlserver.domain] BackupComplete failed to complete ERROR,<JobID>,<timestamp>,2,Backup of all databases failed :BackupComplete failed to complete
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Level 10.1.2 and 10.1.3 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in 10.1.2.350, 10.1.3 patch 1 and * * 10.1.4. Note that this is subject to change at the * * discretion of IBM * ****************************************************************
Problem conclusion
Fixed an issue with the logic of finding protected databases when some of the files fails during a data transfer.
Temporary fix
Run the job again to backup all the databases.
Comments
APAR Information
APAR number
IT27968
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A12
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-02-02
Closed date
2019-04-11
Last modified date
2019-05-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
cbt
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A12","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024