APAR status
Closed as program error.
Error description
An IBM Spectrum Protect Plus backup attempts to download the VMware VM's .vmx file from the VMware ESXi host and will try 5 times. If this fails IBM Spectrum Protect Plus should then retry and attempt to download the file through the vCenter. This additional retry through the vCenter is not occurring. Downloading ([datastore] my-vm-001/my-vm-001.vmx) from datastore failed attempt 1/5 will retry after 30 seconds... Downloading ([datastore] my-vm-001/my-vm-001.vmx) from datastore failed attempt 2/5 will retry after 30 seconds... Downloading ([datastore] my-vm-001/my-vm-001.vmx) from datastore failed attempt 3/5 will retry after 30 seconds... Downloading ([datastore] my-vm-001/my-vm-001.vmx) from datastore failed attempt 4/5 will retry after 30 seconds... Downloading ([datastore] my-vm-001/my-vm-001.vmx) from datastore failed attempt 5/5 reached retry limit giving up... Versions affected: 10.1.2 Keywords: vmx TS001558751spp ISPP
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus 10.1.2 * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR Description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level * * 10.1.2.247 and 10.1.3. Note that this is subject to change * * at the discretion of IBM * ****************************************************************
Problem conclusion
It was determined that, in IBM Spectrum Protect Plus 10.1.2, backup jobs failed when IBM Spectrum Protect Plus was not able to connect to the ESX server. In IBM Spectrum Protect Plus 10.1.1, it was downloading from vCenter. IBM Spectrum Protect Plus is being enhanced to failback to download datastore file from vCenter when it fails to download file from ESX host.
Temporary fix
Comments
APAR Information
APAR number
IT27647
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A12
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-01-02
Closed date
2019-02-04
Last modified date
2019-02-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A12","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024