APAR status
Closed as program error.
Error description
The environment is installed with IBM Spectrum Protect Plus 10.1.2 Build 105. Backup of VM failed with below error message: Backup of vm w2k12stu07 failed. Error: Backup Error. Unable to determine value in encodeURL Below error is logged in virgo log file: VMware exception: com.catalogic.ecx.serviceprovider.common. hypervisor.exception.HypervisorVMBackupException: Backup Error. Unable to determine value in encodeURL
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.2 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is projected * * to be resolved in level 10.1.2.209 and 10.1.3 * * * * Note that this is subject to change at the discretion of IBM * ****************************************************************
Problem conclusion
It was determined that, in IBM Spectrum Protect Plus, backup jobs failed in the manner described by the Error Description when DNS was not configured. The product has been updated to be more resilient when DNS is not configured.
Temporary fix
Fix the DNS issue on Spectrum Protect Plus
Comments
APAR Information
APAR number
IT27014
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A10
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-11-16
Closed date
2018-11-16
Last modified date
2018-11-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
HYPER
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024