APAR status
Closed as program error.
Error description
The Inventory maintenance job ends with the status PARTIAL because the cataloguing task of the vCenter VMware Tags displays the following errors in the job log : All tag objects give a warning message : DTO conversion failed skipping catalog of tag <tag name> for category SPP e=org.springframework.web.client.RestClientException: Could not extract response: no suitable HttpMessageConverter found for response type [class com.fasterxml.jackson.databind.JsonNode] and content type [text/html;charset=ISO-8859-1] Due to this fact, any VMware guest associated with VMware Tags to a SLA Backup Policy will not be taken up in that policy and not be backed up automatically. IBM Spectrum Protect Versions Affected: IBM Spectrum Protect Plus 10.1.2 | MDCVREGR - 10.1.2 5737SPLUS | Initial Impact: High Additional Keywords: SPP, SPPLUS, TS001406137, inventory, backups
Local fix
If possible, avoid using VMware Tags to associate guests to a SLA backup policy.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.2 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus levels * * 10.1.2.209, 10.1.3. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
Spectrum Protect Plus calls REST APIs in quick succession during inventory process, and since the vCenter was configured to throttle the calls per second, requests to the vCenter returned HTTP 503 failures which were not expected by the code, causing cascading failures.
Temporary fix
Comments
APAR Information
APAR number
IT26589
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A12
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-10-11
Closed date
2018-11-05
Last modified date
2018-11-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
HYPER
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A12","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024