APAR status
Closed as program error.
Error description
The dsmagent could crash when umounting vmware backup after a restore using Data Protection for MS Exchange or MS SQL The error reported is (as seen in a pop-up window): Error: RC: 418 ACN5060E A IBM Spectrum Protect API error has occurred. Examine the Window Event logs and DSMERROR.LOG for additional details. ANS1017E (RC-50) Session rejected: TCP/IP connection failure. [...] Customer/L2 Diagnostics: The stack trace shows: Stack Trace: 0x000000007BA3F2F5 (0xF9414800 0xFA47AD41 0xF9414800 0x00000000) dsmagent.exe 0x000000007BA483D1 (0x00002C11 0xF940B6E0 0xF9433618 0xFA470F00) dsmagent.exe 0x000000007B9E53E3 (0xF940B6E0 0x00000001 0x00000000 0x7BD83ED0) dsmagent.exe 0x000000007B623927 (0x000001D3 0x7BD8A0E0 0x7BD8A1F0 0x7BD8A240) dsmagent.exe 0x000000007B63718C (0xF9403BD0 0xF9403BD0 0xFA4A3078 0xFAD89E18) dsmagent.exe 0x000000007B62673E (0xFFFFFFFF 0x00000000 0x00000000 0x00000000) dsmagent.exe 0x000000007B96F2F1 (0x00000000 0x00000000 0xF9389410 0x00000000) dsmagent.exe 0x000000007B96F329 (0xF93B4D90 0x00000000 0x00000000 0x00000000) dsmagent.exe 0x000000000B873FEF (0x0B911DB0 0x00000000 0x00000000 0x00000000) MSVCR110.dll, beginthreadex()+263 bytes 0x000000000B874196 (0x0B874094 0xF9389410 0x00000000 0x00000000) MSVCR110.dll, endthreadex()+402 bytes 0x00000000123813D2 (0x123813B0 0x00000000 0x00000000 0x00000000) KERNEL32.DLL, BaseThreadInitThunk()+34 bytes 0x00000000143954F4 (0x00000000 0x00000000 0x00000000 0x00000000) ntdll.dll, RtlUserThreadStart()+52 bytes IBM Spectrum Protect Client Versions Affected: All IBM Spectrum Protect Clients v7.1 and v8.1 on Windows platform Initial Impact: High Additional Keywords: application protection tsm exchange restore mount dismount disk crash TS001059383
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Users of Backup-Archive Client 7.1 - 8.1.6 which is a part * * of the following products: * * Spectrum Protect for Databases: Data Protection for * * Microsoft SQL Server 7.1 - 8.1.6, * * Spectrum Protect for Mail: Data Protection for Microsoft * * Exchange Server 7.1 - 8.1.6, * * who performs restore from VMVSS backups which was done by * * IBM Spectrum Protect for Virtual Environments Data * * Protection for VMware Data Mover version 7.1 - 8.1 on * * Windows x64 platform. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. * * This problem is currently projected to be fixed in the Data * * protection for VMware Data Mover version 8.1.7 on all * * Microsoft Windows x64 platforms. * * Note1: This information is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
Backup-Archive Client has been updated to complete unmount disks operation successfully.
Temporary fix
Comments
APAR Information
APAR number
IT26497
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-10-03
Closed date
2018-12-17
Last modified date
2018-12-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
13 February 2021