A fix is available
APAR status
Closed as program error.
Error description
During a backup of a vm, the IBM Spectrum Protect Plus appliance reports the following error: Backup of vm <VM NAME> failed. Error: Command finished with error: exit status 32 desc (mount.nfs: mounting <Host>:/vsnap/vpool1/fs25 failed reason given by server: No such file or directory) (Mounting failed) The vSnap server returns an error that the share does not exist. Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.1 Customer/L2 Diagnostics (If Applicable) Verify the share exists by using the commands below: vsnap volume show --id <ID> In the output, check the "SHARE ID" field. If it is not "N/A", then also get the share info using: vsnap share show --id <share id> The volume should exist, the share may or may not exist. Collect the vSnap logs as well. Initial Impact: Medium Additional Keywords: 14380,082,000 TS001302663 NFS TIMEOUT VMDKBACKUP CLEANUP
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.1, 10.1.2 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.2.209, 10.1.3. * * Note that this is subject to change at the discretion of IBM * ****************************************************************
Problem conclusion
An increase in the 'maximum concurrent' option for VM Protection SLAs revealed an issue with the VADP proxy issuing NFS mount requests against vSnap. This problem is intermittent. NFS mount retry logic has been added to make the mount operation more resilient to interment communication interruptions. 3 attempts over a period of 2 minutes will now occur to avoid the following error: Error: Command finished with error: exit status 32 desc ...mount.nfs: mounting ... failed reason given by server: No such file or directory ) (Mounting failed
Temporary fix
Comments
APAR Information
APAR number
IT26286
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A11
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-09-14
Closed date
2018-11-15
Last modified date
2018-11-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
HYPERVIS
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A11","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024