IT26050: MOUNT OPERATION FAILING WITH ANS3101E RC = 6541

Download Information: Version 8.1.10 IBM Spectrum Protect for Virtual Environments

APAR status

• Closed as program error.

Error description

• A guest file level restore mount operation can fail with the
  following messages in the mount proxy node dsmerror.log :
  
  ANS3101E The mount operation for virtual machine '<guest name>'
  failed with rc = 6541.
  ANS4446E A file restore mount operation for VMware Virtual
  Machine '<guest name>' failed. The data center node name is
  '<target node>', the mount proxy node name is '<mount proxy
  node>'.
  
  The reason is that the Recovery agent service is unable to
  connect to the mounted backup image using iSCSI.
  
  This APAR applies when the Proxy host has more than one
  communication adapter on the same network and protocol subnet
  and that the adapter expected to be used with iSCSI is not the
  first one in the list as seen from the Microsoft command IP
  config.
  For example
  Environment: computer with two communication adapter with
  192.168.100.248 and 192.168.100.42 on the same subnet. In this
  configuration Spectrum Protect  and Recovery Agent can use any
  network interface card (NIC). So it is possible situation when
  SP uses the first NIC and Recovery Agent (RA) uses the second
  NIC. As result RA fails to communicate with SP agent.
  
  Even attempting to use the selected adapter address with the
  command :
  
  'RecoveryAgentShell.exe -c set_connection mount_computer
  <hostname or desired IP address of the host where the Recovery
  agent is running>'
  
  will not help.
  
  
  Products affected:
  IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware Recovery Agent version v7.1.8, v8.1.2, v8.1.4 and
  v8.1.6 on Windows platform.
  
  IBM Spectrum Protect for Virtual Environments: Data Protection
  for Microsoft Hyper-V Recovery Agent version v7.1.8, v8.1.2,
  v8.1.4 and v8.1.6 on Windows platform
  If you are using Data Protection for Microsoft Hyper-V
  version v7.1.8, v8.1.2, v8.1.4 and
  v8.1.6 refer to APAR IT27159
  
  Initial Impact: Medium
  
  Additional Keywords: TS000847863, mount, iSCSI, restore,
  file-level, time out
  

Local fix

• Ensure the adapter selected to be used for iSCSI is on top of
  the list as seen with the 'ipconfig' OS command.
  
  Use the following procedure to set the desired IP as the first
  address in the list when you run the command 'ipconfig' :
  
  1. Click on the Windows start button -> click on 'run...'
  2. In the command line run 'ncpa.cpl'
  3. This will bring up the
      'Control Panel\Network and Internet\Network Connections'
      window
  4. Press on Alt+N
  5. This should bring up a menu window, in that one click on
      'advanced settings'
  6. This will show you the advanced network settings window
      On the right hand side of the 'Connections' windows which is
  showing
      you all your IP adapters, you see and up and a down arrow.
  7. Just select the iSCSI adapter, then with the up arrow move it
  on the
      to of the list.
  8. Click on OK to validate the new settings and verify it is
  taken up
      into account by running again a 'IPconfig /all'
  9. retry the mount operation.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments - Data         *
  * Protection for VMware  v7.1.8, v8.1.2, v8.1.4, v8.1.6,       *
  * v8.1.7, v8.1.8 and v8.1.9 on Windows platform                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware Recovery Agent version 8.1.10 on all Microsoft    *
  * Windows x64 platforms.                                       *
  * Note this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• Data Protection for VMware and Data Protection for Hyper-V
  Recovery Agent has been modified to correctly work in multi NIC
  environment.
  If your data mover system has more than one network card, make
  sure that you specify the correct network card for Recovery
  Agent Shell and Recovery Agent.
  (Note: the following procedure is only applicable after
  installing the fixed version.)
  
   1. Set the ISCSI server IP address:
     go to
  C:\ProgramData\Tivoli\TSM\RecoveryAgent\mount\RecoveryAgent.conf
  file and specify the [IMOUNT config] tag and Target IP
  parameter:
  
      [IMOUNT config]
      Target IP=<IP address of the network card on the data mover
  systemthat exposes the iSCSI targets.>
  
      For example:
      [General config]
      param1
      param2
      ...
      [IMount config]
      Target IP=172.20.13.223
  
      After you add or change the Target IP parameter, restart the
  Recovery Agent service.
  
  2. Set the IP address of the network card on the data mover
  system that is used for connection to the Recovery Agent:
     go to "C:\Program
  Files\Tivoli\TSM\RecoveryAgent\shell\RecoveryAgentShell.ini"
  file and specify the [HOSTNAMES] tag and "Mount-Adrs-List"
  parameter
     ...
     [HOSTNAMES]
     Mount-Adrs-List @
     172.20.13.223 (it is important to use IP instead of network
  name)
     ...
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IT27159

Modules/Macros

• Recovery
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels

• R81W PSY

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